Female Disruptors: Alexandra Schrecengost On The Three Things You Need To Shake Up Your Industry

Trust yourself and don’t be afraid to fail: That’s actually advice I gave myself. I’ve learned that being afraid to fail is a construct imposed on you by others who may not trust themselves. I’ve had a few friends who did not succeed in their entrepreneurial efforts tell me to temper my expectations, but at the end of the day, I know I’ll succeed because that’s the only way I can see it.

As a part of our series about women who are shaking things up in their industry, I had the pleasure of interviewing Alexandra Schrecengost.

Alexandra is the Founder and CEO of Virtual With Us, curated virtual experiences for Fortune 500 companies, high-growth startups and established NGOs (think gala fundraisers). She designed Virtual With Us to tailor hosted activities to the interests of corporate sales teams — from wine and beer tastings to virtual gaming and cook-along culinary demonstrations. Prior to starting Virtual With Us, Alexandra recently worked at Wilson Daniels as their head of Communications across the national and wholesale fine wine brands, overseeing traditional comms, executive visibility, advertising, corporate events, digital content and social media. She’s a candidate for a WSET Diploma, a two-year wine education program.

Thank you so much for doing this with us! Before we dig in, our readers would like to get to know you a bit more. Can you tell us a bit about your “backstory”? What led you to this particular career path?

I’ve been a communications executive in hospitality, wine, and spirits since I graduated with a Master’s in Public and Organizational Relations and paired my passion for PR with my interest in high-end wine and spirits. Those roles led me to in-house communications for a global wine importer, and inspired me to take on a formal wine education in my late 20’s to better serve my clients and colleagues.

Immediately after we all started working from home, I saw what a serious impact these measures were having on the hospitality industry. Being so close to so many wine and spirits professionals, my heart was with them during the most difficult times, and I resolved to do something about it, even if it was very small at first. I spent a lot of time thinking about how I could use all the different aspects of my background to help.

Around this time, my husband who’s in digital sales was also struggling to find ways to stay in touch with his colleagues, prospective clients and customers and Zoom was taking over our lives. It came to me that I could blend my background and network in the wine & spirits industry with technology to elevate Zoom experiences in a way that could still be professional yet more conducive to mingling and socializing. I test drove the idea with my husband’s company Contentsquare, and step by step the business came together. Today, we are servicing Fortune 500 companies, high-growth startups, NGOS for their gala fundraisers and other largescale virtual events that not only include amazing wine selections but also activities like a murder mystery and trivia.

Can you tell our readers what it is about the work you’re doing that’s disruptive?

Breaking the model of pretentious, dry “classroom” wine education, and making tastings fun and interactive by emulating a cocktail party format has transformed the virtual tableside into something that guests actively sign up for and get excited about.

Many of our participants are working from home and are online as a big part of their jobs, so we pay special attention to curating experiences that spark joy and nurture camaraderie and relationship building — be that from the high-quality wine selection that they get in the mail beforehand to the entertaining wine stories told by the sommelier.

What’s most exciting about this disruption is we are also creating much needed jobs for the hospitality industry.

Can you share a story about the funniest mistake you made when you were first starting? Can you tell us what lesson you learned from that?

When I first started tasting wine professionally, especially during the workday, I was very self-conscious about spitting it out. Once, in a winery’s tasting room, I saw another professional spit their wine into the floor drain and was horrified and whispered that they shouldn’t do that in front of the winemaker. They laughed, asked if it was alright to spit into the floor drain, and the winemaker said “Sure, we all do!” I realized the stiff, pretentious attitude you find in the industry doesn’t really apply when you’re among friends, and that has inspired me to sow friendliness instead of pretense.

We all need a little help along the journey. Who have been some of your mentors? Can you share a story about how they made an impact?

Amy Wilkins, Smithsonian Media’s Chief Revenue Officer, taught me the patience needed to deeply understand an organization and its goals in order to build something strong and steady. I also developed a great relationship with Wendy Knight, who introduced me to the culinary world as a junior publicist, and helped guide how I approach telling brands’ unique stories. Chef Nils Noren will always be a confidant and counsel for my ideas, big and small. I’d also like to mention Mary Gorman, MW, for helping me understand the world of wine in a personal and impactful way, and Gail Heimann, President and CEO of Weber Shandwick, who empowers ambition, evokes creativity, and shows support for her team in every way. She changed my outlook on leadership in a big way.

In today’s parlance, being disruptive is usually a positive adjective. But is disrupting always good? When do we say the converse, that a system or structure has ‘withstood the test of time’? Can you articulate to our readers when disrupting an industry is positive, and when disrupting an industry is ‘not so positive’? Can you share some examples of what you mean?

As someone who began studying wine in my 30s, I definitely fit the stereotype of “disruptive millennial” and I’m proud of that. When an industry or product is vulnerable to being disrupted, there is an inherent aspect that needs adjusting in order to appeal to the widest possible audience. During my wine education, I perceived an air of exclusivity that — while definitely still one of the reasons I took on this education as a fine wine and spirits communications pro in the first place — ultimately turned people away or off entirely. Not fixing this problem leaves out a huge population of people who want to be interested, but feel intimidated by the environment that has been the status quo for so long. Disrupting is the new normal, and I’m grateful that certain institutions that have typically “withstood the test of time” are facing necessary pivots to ultimately grow in a more productive direction.

Can you share 3 of the best words of advice you’ve gotten along your journey? Please give a story or example for each.

Trust yourself and don’t be afraid to fail: That’s actually advice I gave myself. I’ve learned that being afraid to fail is a construct imposed on you by others who may not trust themselves. I’ve had a few friends who did not succeed in their entrepreneurial efforts tell me to temper my expectations, but at the end of the day, I know I’ll succeed because that’s the only way I can see it.

Spend enough time with the people you like best: The nature of the workplace is being around people you don’t choose to be around. The only way to balance the stress of interactions that may seem forced or unnatural is to spend enough time with the people you love to balance it out.

Don’t limit your opportunities: A career is not a linear timeline, and nothing precludes you from re-interpreting your skill set in any number of ways.

We are sure you aren’t done. How are you going to shake things up next?

I plan to keep breaking into the world of wine, which is so heavily male-dominated, in new ways, and actively encouraging the evolution of traditional concepts for the new generation. My vision for the future is inclusivity and a welcoming attitude that unlocks the potential of new and younger wine drinkers. It is time to really shake things up.

In your opinion, what are the biggest challenges faced by ‘women disruptors’ that aren’t typically faced by their male counterparts?

We’re asked some genuinely insulting questions, and I think many of us still rely on an instinct to “protect” those who ask them, rather than following their question with a question of our own. When someone asks how I balance marriage or motherhood with entrepreneurship and further education, my real answer is “why are we still asking this inherently belittling question?” I know, for better or worse, what they want to hear is that it’s difficult. The truth is that women are generally outstanding multitaskers and make excellent disruptors thanks to their personal formulas (and they are just that, personal) for maintaining these balances, not in spite of them. Don’t be afraid to answer a question with a question that starts a productive conversation.

Do you have a book/podcast/talk that’s had a deep impact on your thinking? Can you share a story with us?

Swirl Suite is a very impactful podcast for Black voices in the wine industry that I enjoy a lot. This Woman Can is another reliable source of inspiration and support, especially for women entrepreneurs. Copper and Heat, and Wine Enthusiast’s podcasts are entertaining and enjoyable too. I also thoroughly enjoyed Michelle Obama’s book, so I am diving into A Promised Land. The Obamas will always be a dual pillar of strength for me, their time in the White House led me to being more assertive in my professional life and wanting to positively influence the younger generations in everything I do. I believe in support (and encouragement) in the very many different ways that word can be spun and that is how I approach not only my professional life, but also motherhood.

You are a person of great influence. If you could inspire a movement that would bring the most amount of good to the most amount of people, what would that be? You never know what your idea can trigger. 🙂

I would love to inspire more minority women to assert their true potential in the hospitality industry. These professionals are so hard-working and committed to their crafts, and to see them struggle to climb the ladder, be passed over in favor of male colleagues, and not earn what they’re worth to better their lives and advance their families affects me every day. I would love to establish or serve on the board of an organization dedicated to raising awareness and empowering this kind of growth in the industry.

Can you please give us your favorite “Life Lesson Quote”? Can you share how that was relevant to you in your life?

I once had a manager tell me “A leader or manager does not see what you are, but rather what you can be.” It definitely stuck with me.

How can our readers follow you online?

You can find me on Instagram at @alexschrec and Virtual With Us at @virtualwithus.

This was very inspiring. Thank you so much for joining us!


Female Disruptors: Alexandra Schrecengost On The Three Things You Need To Shake Up Your Industry was originally published in Authority Magazine on Medium, where people are continuing the conversation by highlighting and responding to this story.

Female Disruptors: Tori Donnelly of WorkClub On The Three Things You Need To Shake Up Your Industry

Test your idea, and then test it again. Almost like a continuous cycle — test, collect feedback, make adjustments and test again. With WorkClub, we’re constantly making positive changes based off of feedback we may receive from venues, customers, online reviews, etc. We’re building a product for our community and we need to make sure it’s ticking all of the boxes, daily.

As a part of our series about women who are shaking things up in their industry, I had the pleasure of interviewing Tori Donnelly, Co-Founder and Head of Social at WorkClub.

Tori is a native Midwestern from a small town in Minnesota with a passion for coffee, running and traveling. She is co-founder and Head of Social of WorkClub which connects the UK’s remote workforce with workspaces and meeting rooms across the UK. She is mom to Scarlett, a 1-year old baby girl and today business calls and meetings often come with her cheeky plus-one.

Thank you so much for doing this with us! Before we dig in, our readers would like to get to know you a bit more. Can you tell us a bit about your “backstory”? What led you to this particular career path?

I was born and bred in Minnesota and thought I would always live ‘close to home’. However, one day I met my now-husband and business partner, Nick and the rest is history. Five years later, I came to London to study for my MBA and used to escape the chaos of the student library to study across the road at a local hotel. It was this first experience of seeking a quiet, productive workspace that got us interested in creating a business that could help others do the same.

Can you share a story about the funniest mistake you made when you were first starting? Can you tell us what lesson you learned from that?

I would not exactly call it a ‘mistake’, however I decided to give birth at the exact time as we were closing our first round of funding. Thankfully, we managed both! I learned to simply ‘control the controllables’ — everything else, navigate the waters and push on.

We all need a little help along the journey. Who have been some of your mentors? Can you share a story about how they made an impact?

I’ve been fortunate to have several strong and encouraging people in my life and throughout my career, from college professors to industry experts.

I utilize certain mentors (and connections) for advice whenever I encounter issues, have questions, need a bit of knowledge, etc. It’s difficult to identify any single story to share about the impact they’ve made on my life, however, I feel that the impact can be seen in the culmination of how far WorkClub has come.

In today’s parlance, being disruptive is usually a positive adjective. But is disrupting always good? When do we say the converse, that a system or structure has ‘withstood the test of time’? Can you articulate to our readers when disrupting an industry is positive, and when disrupting an industry is ‘not so positive’? Can you share some examples of what you mean?

Generally speaking, I see disruption as a positive. Being disruptive is evaluating what we’re doing and how we might be willing to change it.

With that being said, no disruption is purely “positive” or “negative”. It really just depends on what perspective you are viewing this new change through because disruption is not always comfortable until you make it to the ‘other side’.

Can you share 3 of the best words of advice you’ve gotten along your journey? Please give a story or example for each.

  1. Work smarter, not harder. This is essential to surviving the entrepreneurial journey. It’s part of the main ‘framework’ behind why I started WorkClub.
  2. Test your idea, and then test it again. Almost like a continuous cycle — test, collect feedback, make adjustments and test again. With WorkClub, we’re constantly making positive changes based off of feedback we may receive from venues, customers, online reviews, etc. We’re building a product for our community and we need to make sure it’s ticking all of the boxes, daily.
  3. Believe in yourself. This goes for all of us, am I right? Your business and/or idea will not succeed if you don’t believe in the heights you can achieve.

We are sure you aren’t done. How are you going to shake things up next?

We’re living through exciting times for the world of remote working. I’m on a mission to change the way people like you work, forever, and we’ve only just begun. Subscribe to our newsletter here for some exciting updates on where we will be focusing our efforts over the next few months.

In your opinion, what are the biggest challenges faced by ‘women disruptors’ that aren’t typically faced by their male counterparts?

Let’s be honest — juggling mom-life and running a startup is no easy task! As much as I love being a young mom, I do feel as though I am ‘secluded’ at times working from home. Scarlett always has to come first, so she’ll often be sat with me on business calls and meetings. Luckily , she’s normally really well behaved but babies can be unpredictable so I have to be prepared to move things around at short notice. As our workspaces start to open back up and return to some sort of normality, I will definitely be planning days out of the house. The great thing about this all is that most of our workspaces are kid-friendly and this is becoming more and more common. I think it’s so important to show Scarlett from a young age how to be an entrepreneur and I’ll continue to focus on this.

Do you have a book/podcast/talk that’s had a deep impact on your thinking?

Great question! Option B: Facing Adversity, Building Resilience, and Finding Joy by Sheryl Sandberg.

You are a person of great influence. If you could inspire a movement that would bring the most amount of good to the most amount of people, what would that be? You never know what your idea can trigger. 🙂

Work is a mindset, not a destination.

Get up, commute, get to work, make coffee, settle in at your desk, turn your computer off, commute, workout, get home, make dinner, go to bed, and repeat. Sound far too familiar?

Now is the time to stop and consciously ask ourselves what we can do to ensure our careers continue to provide us with the fulfilment we need in the years and decades to come.

WorkClub is the way forward and I want to enable remote professionals across the UK and beyond to work from anywhere.

Can you please give us your favorite “Life Lesson Quote”? Can you share how that was relevant to you in your life?

From the book mentioned above —

“Option A is not available. so let’s just kick the shit out of Option B.”

This quote speaks to me. I came across this quote in the book Option B back when I was just learning how to manage my grief journey. I had lost my sister, my dad was just diagnosed with stage 4 cancer, and option A was not available. Option B it was and what a journey it turned out to be.

How can our readers follow you online?

Our handle is @workclub, however, my personal account is @torianndonnelly — I’d love to connect with you!

This was very inspiring. Thank you so much for joining us!


Female Disruptors: Tori Donnelly of WorkClub On The Three Things You Need To Shake Up Your Industry was originally published in Authority Magazine on Medium, where people are continuing the conversation by highlighting and responding to this story.

Author Michele Sammons: How To Develop Mindfulness During Stressful Or Uncertain Times

Find your center. Whatever this means to you. The center of your being. The locus of yourself. See where your attention goes when you seek your center-point. Rest there. And return as often as you like.

As a part of my series about “How To Develop Mindfulness And Serenity During Stressful Or Uncertain Times”, I had the pleasure of interviewing Michele Sammons.

Michele Sammons is an inspirational author, spiritual teacher, and highly-attuned guide who works with clients worldwide helping them transform their lives through divine guidance. As an empath and intuitive, Michele’s light-hearted, joyful approach embraces her clients right where they are on their spiritual path and gently guides them to personal clarity and understanding. Michele is passionate about working with Spirit to uplift others while spreading love and joy along the way.

Thank you so much for doing this with us! Our readers would love to “get to know you” a bit better. Can you share with us the backstory about what brought you to your specific career path?

My path hasn’t been a straight shot — no fast-lane driving for me! Instead, my spiritual life has been more of a winding lane with speed bumps, stops and starts, and detours.

Growing up, I never knew I was intuitive. I wasn’t one of those children who saw angels or had prophetic dreams. But I was curious and spent most of my time wondering about God, my purpose, and what it all means.

After exploring many traditional religions, I began to feel a strong call towards spirituality in my mid-thirties. This pull towards my calling didn’t happen immediately, but the Universe is patient and waits for readiness and willingness. Eventually, I began working with clients — quietly at first, not making a big fuss about it — and gradually, word began to spread.

Can you share the most interesting story that happened to you since you started your career?

When you work with Spirit, everything is interesting and surprising because you never know where the Universe is leading you! Trust is a huge part of my work. Often, I have no idea where a session will take my client, but I trust that Spirit knows.

For example, I had a client recently who experienced a health scare. She had found lumps in her breast, went to see her doctor, and had been diagnosed with possible breast cancer. Of course, she was scared and worried. We met for a session and together worked on positively changing her energy, emotions, and perspective. Later she reported the breast lumps she could feel before our session went down in size the next day and disappeared the third day after our session. The mammogram and sonogram taken the following week verified she is cancer-free. The Universe is capable of delivering powerful physical and emotional breakthroughs when we’re ready to receive them.

What advice would you give to other leaders about how to create a fantastic work culture?

We spend so much of our time at work — typically more time there than we spend with family and friends. Offering a work environment that is fun and light-hearted is essential. Fostering a place that feels good allows your staff to relax and feel safe. When people are relaxed, they can tap into ideas and inspiration easier. They feel empowered to speak up and offer suggestions. An open and inviting work culture creates an atmosphere for sharing and envisioning. Creating this environment isn’t necessarily about better aesthetics, benefits, or compensation, it’s more about an attitude or culture that encourages people to be their true selves.

Is there a particular book that made a significant impact on you? Can you share a story or explain why it resonated with you so much?

Books have been some of my best teachers! I’m drawn to them like a moth to a flame. I’ve noticed that the right book falls into my hands at the right time with the message that will bring clarity and understanding. One of my all-time favorite books is The Afterlife of Billy Fingers: How My Bad Boy Brother Proved to Me There’s Life After Death, by Annie Kagan. There is something magical about this book. The energy leaps off the pages and ignites a deep knowing in its readers. I love this book because it reminds us that something is bigger going on in our lives than just paying the bills, taking out the garbage, and answering emails.

From your experience or research, how would you define and describe the state of being mindful?

For me, mindfulness is about more than paying attention. It’s a deeper awareness of thoughts, emotions, and energy. So, there are many layers of mindfulness, and it naturally evolves as we practice.

Can you share with our readers a few of the physical, mental, and emotional benefits of becoming mindful?

Well, let’s break it down a bit so that this idea is easy to understand. One aspect of mindfulness is the state of being present in your body, like when you can feel your feet in your shoes, or you’re paying attention to washing the dishes or noticing when you’re full. There is another layer of mindfulness when you notice the mental chatter in your mind. Recognizing your self-talk is especially helpful when you start to change that inner dialogue to something that feels good. There is also emotional mindfulness when you are aware of how you’re feeling in the moment. You get curious about what triggers your emotions — positively and negatively. Moving even further into mindfulness is energetic mindfulness. Where you are aware of your personal energy and how you’re using it — are you energetically closed off, open-hearted, trusting your gut, or using your energy as a shield so no one can get too close. And even beyond your energy awareness is this broader soul-nature. Aware of the cosmos, space, and your place in all of it. Mindfulness has many layers, and we move in and out of those layers all the time. It’s a fluid continuum. When we become conscious of these many states of being, life becomes richer and more alive.

From your experience or research what are five steps that each of us can take to develop mindfulness during such uncertain times?

When life feels overwhelming or out of control, it’s best to get back to basics to feel safe in the here and now. It’s an immense help to quiet our outer world so that we can tune to the natural calm of our inner world.

  1. Take a few deep breaths. Breathing connects us to our bodies automatically. It centers our focus naturally and easily.
  2. Feel your feet. Wiggle them. Notice if they are hot or cold. Sweaty or dry. Can you feel your socks or shoes? Get specific because that helps you get present.
  3. Look around your surroundings. Slowly, take in the colors and textures, the warmth or coolness. Notice objects. Become acutely aware of your environment. When we realize we are safe in the here and now it calms the nervous system.
  4. Relax. Relax your body even more. Unclench muscles that you are holding — jaw, forehead, shoulders, butt, and hips. Gently invite your body to relax as much as it will. No forcing.
  5. Find your center. Whatever this means to you. The center of your being. The locus of yourself. See where your attention goes when you seek your center-point. Rest there. And return as often as you like.

What are the best resources you would suggest for someone to learn how to be more mindful and serene in their everyday life?

I love this question because practice is what cultivates mindfulness! I suggest nurturing a relationship with silence and stillness. This may mean a formal meditation practice or something as easy as walking in nature, watching a beautiful sunset, or listening to the wind. It doesn’t matter what path you choose but develop a love of silence and stillness. When we get quiet and listen deeply, magical things can unfold in our lives.

Can you please give us your favorite “Life Lesson Quote”? Do you have a story about how that was relevant in your life?

It’s so difficult to pick just one! There are many beautiful teachers out there, but I love this gentle reminder from Ralph Waldo Emerson:

“To be yourself in a world that is constantly trying to make you something else is the greatest accomplishment.” — Ralph Waldo Emerson

For me, Emerson gets to the heart of the matter of what this great, big human adventure is all about — to be our true self. It’s the simplest of assignments but the trickiest thing to accomplish.

At its core, mindfulness is about being our true essence, dropping everything that doesn’t feel like us, and engaging with life without the filters — allowing the brilliant, beautiful light of ours to shine through.

If you could start a movement that would bring the most amount of good to the most amount of people, what would that be?

I wish people could see themselves as their Soul sees them — beautiful, valuable, worthy, magnificent, unique, and exquisite. When you get a taste of Source’s love for you, it sweeps you away. It’s an immediate feeling that all is well.

If I could start a movement, I would want to foster this feeling in everyone — a combination of self-love, trusting in this benevolent Universe, and knowing the value of your existence to the Universe.

What is the best way our readers can follow you online?

If someone is interested in my work, they can find out more about me here: https://www.michelesammons.com/newsletter/.

Thank you so much for these excellent ideas!

I loved sharing these thoughts and ideas with you and your audience. Thank you for having me!


Author Michele Sammons: How To Develop Mindfulness During Stressful Or Uncertain Times was originally published in Authority Magazine on Medium, where people are continuing the conversation by highlighting and responding to this story.

Diana Rodriguez-Zaba of ServiceMaster Restoration by Zaba: They Told Me It Was Impossible And I…

Diana Rodriguez-Zaba of ServiceMaster Restoration by Zaba: They Told Me It Was Impossible And I Did It Anyway

Set goals for yourself with a timeline. Hold yourself accountable. No one is going to push you, so stay motivated. I knew exactly where I wanted to be in the first five years. Every six months, I evaluated myself and the status of the company to make sure I was on track. By three years in, I had met my five-year goal.

As a part of our series about “dreamers who ignored the naysayers and did what others said was impossible”, I had the pleasure of interviewing Diana Rodriguez-Zaba.

Diana Rodriguez-Zaba, President of ServiceMaster Restoration by Zaba, stands as a pillar of strength for her staff, clients, family and community. In the middle of the 2008 recession, she launched two ServiceMaster brands. Her business has grown to become one of Illinois’ most successful franchises, proudly serving one of the largest territories in the Chicagoland area and Suburbs.

Thank you so much for joining us! Our readers would love to ‘get to know you’ a bit better. Can you tell us your ‘backstory’?

“You’re too bossy! You need to be your own boss!” That’s all I heard from my mom when I was a kid. I had three brothers, so being bossy was my defense mechanism. I laugh about it now, but it kept them in line. I also gave them chore assignments on Saturdays so that I wouldn’t get stuck doing everything by myself. I’m still amazed thinking about how they listened to me, but my mom was right.

I always pictured myself running my own company and making a difference. Being a leader was second nature. Growing up, I usually took the initiative, so some would call that bossy. I was a high school dropout, although not by choice. I made some dumb mistakes, but I got back in school. I made up the lost time, went to college and paid for it on my own.

Right out of high school, I started buying and rehabbing properties. By the time I was 24, I had acquired three multi-unit properties. At the same time, I attended college and worked, assisting with franchise setups for McDonald’s.

My next move was to a job in the government sector. It wasn’t long after that I met a union carpenter who became my husband. Before we married, we both got layoff notices. That was in 2008, just before the economic downturn. It was scary, but it was also the wake-up call that motivated me. I started my business that same year. Today, I’m president of ServiceMaster Restoration by Zaba.

Our disaster restoration brand is nationally recognized. We cover a large portion of Chicago and the suburbs. I employ a great team of people, and we continue to grow every year. I especially enjoy hiring women. It’s important for them to know they can do the same field work as my male employees. They’re tough, and they work hard. It’s great to see them grow and feel secure in a male-dominated industry.

Are you working on any new or exciting projects now? How do you think that will help people?

Yes! We just purchased a 30,000 square-foot facility which will allow us to expand and add services. Currently, we provide emergency restoration services for commercial and residential clients. Now, with our warehouse space, we can also offer pack out services in-house. We’ll be expanding our emergency content restoration services with a new cleaning lab in the facility.

Our construction services have also increased, so we designed our new facility to showcase that. Clients can see the different types of work we do. That helps them get a better idea of what they’d like in their restored homes and businesses. We’re currently developing a small showroom as well. I love design and remodeling. This expansion has really helped me put my skills to work.

We’re especially excited about our training room. It’s a beautiful space that will allow us to host classes for individuals who work in this industry. For example, we can host insurance adjusters or restorers pursuing IICRC certification. We also plan on hosting insurance agents earning EC credits. There aren’t many facilities in the City of Chicago that offer these certifications. Right now, you have to travel to the far suburbs. I’m very happy that we can start offering this specialized training here in the city.

In your opinion, what do you think makes your company or organization stand out from the crowd?

We definitely stand out because of our staff and our customer service. My management team and technicians know how to discuss the work process with clients. They’re very thorough, answer questions and make each customer comfortable.

It’s important for a customer to understand exactly what to expect. We get so many compliments from regular and new clients regarding our staff. It’s always good to hear that kind of positive feedback.

We’re also ambitious. We thrive on obstacles that help make us a better team. One of our goals is to develop customer service classes once our new facility is up and running this spring. I believe we should help each other, even if we’re competitors in the same industry. I want us to represent and showcase our skills and knowledge. We look forward to coaching other businesses.

Ok, thank you for that. I’d like to jump to the main focus of this interview. Has there ever been a time that someone told you something was impossible, but you did it anyway? Can you share the story with us? What was your idea? What was the reaction of the naysayers? And how did you overcome that?

I learned at a very young age how it feels to disappoint your parents. I wasn’t a bad kid, just a bit of a rebel, if that makes any sense. Long story short, I got caught up with a bad crowd. I dropped out of school when I was 14. My parents didn’t mess around. They put me on the first flight to Mexico.

That lasted for almost eight months. In Mexico, at the age of 14, you’re selling merchandise on the streets, working with carpenters, running a household or running a farm. I had to grow up fast. I learned my lesson, but understanding the pain I caused my parents haunted me. When I finally got back home, I promised them I would make them proud every day.

I went back to school and started working full time. By the time I was 18, I was ready to buy my first investment property. Some relatives laughed at me, but at the age of 22, I bought my second building. By the time I was 24, I owned three buildings and rehabbed them myself.

At 25, I had already graduated from college. I paid for it without getting loans and landed a job with great pay and benefits. Then, the 2008 economic downturn happened. I was about to lose everything, even my job. Banks weren’t loaning money, companies were closing their doors, and people were getting laid off and losing their homes. That’s when I decided to start a business with my fiance.

At the time, we were both about to be jobless. Friends and family called us crazy, but there was no way I would let my parents see me fail again. I never once thought that it wouldn’t work.

With my rehabbing background and my fiance’s construction experience as a union carpenter, we started our own restoration business, and we did it out of our basement. Who would think to start a restoration company when people could barely afford to keep their homes or businesses? We did! We refused to focus on the negative. Instead, we focused on the possibilities and our faith.

In the end, how were all the naysayers proven wrong?

By 2009, we were able to purchase a ServiceMaster franchise. We knew the economy was going to take a while to recover. Backing up our business with a Fortune 500 name brand would help us gain recognition and credibility. It would enable us to grow at a faster pace.

Six years later, we purchased an additional license, making us one of the top five largest franchises in the City of Chicago and suburbs! Not only did we start a company and survive the 2008 recession, we were able to grow our vision!

As I mentioned, we’re expanding services with our newly purchased facility. It’s three times larger than our first location. We also operate a second location in the suburbs. We’re doing all this during a pandemic, so we feel like second-time survivors.

We’ve been able to keep our great team of 15 staff members employed during the pandemic, and I can still offer generous benefits and health insurance. By now, I’m sure we’ve proven all naysayers wrong.

None of us are able to achieve success without some help along the way. Is there a particular person who you are grateful towards who helped get you to where you are? Can you share a story about that?

My parents taught me early on that you must work hard. We didn’t have a choice. My mother taught me independence. Nothing could stop her. If we didn’t have money for clothes, she’d make something amazing out of curtains. My father taught me how to work with my hands. He showed me how to rehab my properties and work with a budget. He also was the source of my belief in the importance of being humble and respectful.

During my time in city government, I worked alongside an amazing woman. Her name was Vanessa Rich. Sadly, she passed away recently. Over 10 great years, she taught me so much about being understanding, kind and loving. Vanessa mentored me and pushed me out of my comfort zone, even after I started my own business. I learned how to be a good leader by following her example.

Vanessa made it very clear to me that you have to be a good role model. Otherwise, you won’t get ahead. You need to inspire loyal employees to work for you. Her picture is on my office desk. I think about her every day. She made such a positive impact on me and continues to do so. I want to be that person for someone.

It must not have been easy to ignore all the naysayers. Did you have any experiences growing up that have contributed to building your resiliency? Can you share the story with us?

As I noted earlier, I had issues during my teenage years. Dropping out of school made it easy for people to judge and criticize me. My parents never cared about what anyone thought, and I learned from that.

When I started my company, my parents gave me their blessing. However, they said failing wasn’t an option, regardless of the circumstances. They said that entrepreneurship is one of the hardest challenges to take on and not to worry about what others think. Someone will always judge you. Prove them wrong, and the naysayers will eventually want to work for you. My parents were right.

Based on your experience, can you share 5 strategies that people can use to harness the sense of tenacity and do what naysayers think is impossible? (Please share a story or an example for each)

1. Set goals for yourself with a timeline. Hold yourself accountable. No one is going to push you, so stay motivated. I knew exactly where I wanted to be in the first five years. Every six months, I evaluated myself and the status of the company to make sure I was on track. By three years in, I had met my five-year goal.

2. Learn to tune out negativity. They say it’s lonely at the top. You can surround yourself with other entrepreneurs, but it can feel as though no one really understands. People see how hard you’re working, and they still judge you. They say things that make you feel discouraged. Get rid of them. If someone can’t stand by you when things are tough, they never will.

3. Hire good people! You can’t do it all by yourself. Don’t just set the example, be the example. Do your best. Every day, when you go to work, give it 100% even when you’re tired or disheartened.

4. Setbacks are a part of growth. You don’t have the answers to everything. Learn to identify roadblocks, and be quick to solve problems. Ask for help. You have resources, so use them. Your banker, accountant and professional groups all want to see you thrive.

What is your favorite quote or personal philosophy that relates to the concept of resilience?

My father taught me a lot of lessons and always gave me great advice. One of the best things he shared with me is this: The more successful you become, the more people are going to question your success and criticize you. This only means you’re doing everything right. Don’t focus on them, except to know that their judgement is a validation that you are successful!

You are a person of great influence. If you could inspire a movement that would bring the most amount of good for the greatest number of people, what would that be? You never know what your idea can trigger.

When I started ServiceMaster by Zaba, I included an Act of Kindness policy in my employee handbook. All my team members know that I’m a strong believer in showing kindness to everyone. They understand that I expect the same from them. When they’re on a job, they go out of their way to help the customer.

We provide emergency services to people who are overwhelmed by their circumstances. An act of kindness can be something as simple as taking out the garbage. Sometimes, my employees will buy coffee or lunch for a customer. It gives them an opportunity to connect with clients and make them smile again.

Our Act of Kindness policy has been in place for more than 10 years. The whole team truly loves it. I also encourage them to be kind to each other. I strongly recommend that other businesses implement something similar.

It’s too easy to feel disconnected these days. Our attention can shift so quickly. For a while, there was a “pay it forward” movement, but it seems to have gotten lost somehow during the pandemic. That’s why, right now, it’s more important than ever for all of us to be kind and courteous to one another.

Can our readers follow you on social media?

Linkedin: https://www.linkedin.com/in/diana-rodriguez-zaba-5163629a/

Website: www.servicemasterbyzaba.com

Thank you for these great stories. We wish you only continued success!


Diana Rodriguez-Zaba of ServiceMaster Restoration by Zaba: They Told Me It Was Impossible And I… was originally published in Authority Magazine on Medium, where people are continuing the conversation by highlighting and responding to this story.

Anthony Finbow of Eagle Geonomics: “They Told Me It Was Impossible And I Did It Anyway”

Photo Credits: The Cambridge Independent

The naysaying has been a constant throughout my career, and for the first half of it I believed people and had a chip on my shoulder. I would bang my head on the wall until it gave way. It’s why I did law, investment banking and so on — I was always trying to address perceived gaps in my capability set. That was until I finally realized that others don’t necessarily know any better, or have been conditioned to see barriers. One thing I will say about the many different paths I have pursued: it has made me more confident in alien environments. I am comfortable building into the empty space.

As a part of our series about “dreamers who ignored the naysayers and did what others said was impossible”, I had the pleasure of interviewing Anthony Finbow.

Anthony Finbow is CEO at Eagle Genomics (www.eaglegenomics.com), a Cambridge, UK-based company applying network science to biology — particularly linked to the microbiome. Its advanced technology platform is supporting advanced scientific discovery to enable next-generation food, personal care, cosmetics and agritech products. Eagle Genomics recently announced $9M in new scale-up funding which will see the company expand its activities across continental Europe and North America.

Thank you so much for joining us! Our readers would love to ‘get to know you’ a bit better. Can you tell us your ‘backstory’?

I spent the first half of my career trying to show people what I was made of. I was told at school that I wouldn’t get any O Levels, and I had to pay to do Math as they didn’t think it was worth putting me in for the exam. I didn’t do brilliantly, but I left with the 5 O Levels I needed to get onto a technician apprenticeship scheme at British Airways. Flying runs in my family (my grandfather was a navigator of Wellington bombers in the Second World War and my great-grandfather was a founding member of the RAF), but I have terrible eyesight so this was the next best thing. Sadly, BA made lots of cuts soon after the apprenticeship so the opportunity ended there.

My career has been very varied. My first really exciting job was with a laser and electro-optics company called Rofin-Sinar during its start-up phase. I was taken under the wing of the chief technology officer, Dr. Robert Angus, who told me my talent would be wasted unless I went to university. I’d studied for the equivalent of A Levels at night school. These and the support of Dr Angus got me into Reading University to study cybernetics and control engineering — a forerunner to modern AI which was a super interesting degree.

But my path to where I am now has not been in a straight line. I followed a girl to Berlin (before the wall came down) where, alongside three days a week working for IBM, I learnt German. By then I was tired of engineering and wanted to do something new. I was very interested in rowing (I’d been on the crew at Reading, even beating Oxford University’s Blue Boat). So I applied to continue my studies at Cambridge University — keen to get onto their rowing team.

I applied to do teacher training, with a view to becoming a Physics teacher, but soon realized this wasn’t the right fit for me at the time. I talked myself onto a condensed law course, and graduated with a degree in law. I became involved in corporate law, which took me back to Berlin and privatization work in the former East Germany. I became fascinated with industry and business, and moved into investment banking for a while.

It’s been a rather circuitous route, but by this time I had amassed financial, legal and managerial skills alongside my engineering background, all of which laid the groundwork for where I am today. I realized I missed working in industry, so I joined an Internet software company. Technology has been a common thread for the last 20 years of my career, spanning networked data analytics to healthcare administration.

Are you working on any new or exciting projects now? How do you think that will help people?

Absolutely. I consider what I am doing now to be the great work of my life. In brief terms, Eagle Genomics is enabling a new era of understanding of the microbiome in the health of people and our planet, which will change everything. It was personal experience that put me on this path, which is worth explaining.

When I got involved with developing early-stage tech companies, it was at the start of the Internet boom, which soon turned to bust — and the stress nearly killed me. A duodenal ulcer led to diagnosis of an autoimmune disease. The doctors didn’t rate my chances, but I started reading, learning about the microbiome and its role in health and illness. Through an improved diet, exercise and the support of open-minded medical specialists, I made a full recovery. And my fascination with the role of the microbiome in health stayed with me. There is so much more to understand. And that’s the path Eagle Genomics is on, enabling deeper understanding of microbial interactions.

In terms of how it will help people, the world is beginning to realize that the microbiome is implicated in conditions such as obesity, metabolic syndrome, diabetes and hypertension. Even cancerous tumors have a microbiome signature. This knowledge is influencing immune-oncology interventions. It’s thought that a healthy microbiome can boost the efficacy of treatments, whereas chemotherapy damages the microbiome and can reduce the efficacy of other interventions. The connected scientific analysis our technology enables is critical in exploring these interrelationships.

In your opinion, what do you think makes your company or organization stand out from the crowd?

It’s the unique blend of network science, AI, multi-layered graph technology (for understanding the correlations between different types of data), causal interference programming, and our ability to apply all of this to further the world’s knowledge about the role of the microbiome. This is a highly complex field that has been poorly understood until now. It involves working at a nano scale with invisible organisms and, up to this point, sparse data. Causal interference programming enables root cause analysis, linking data and statistical models to infer causes of illness that can be further investigated.

Ok, thank you for that. I’d like to jump to the main focus of this interview. Has there ever been a time that someone told you something was impossible, but you did it anyway? Can you share the story with us? What was your idea? What was the reaction of the naysayers? And how did you overcome that?

The naysaying has been a constant throughout my career, and for the first half of it I believed people and had a chip on my shoulder. I would bang my head on the wall until it gave way. It’s why I did law, investment banking and so on — I was always trying to address perceived gaps in my capability set. That was until I finally realized that others don’t necessarily know any better, or have been conditioned to see barriers. One thing I will say about the many different paths I have pursued: it has made me more confident in alien environments. I am comfortable building into the empty space.

In the end, how were all the naysayers proven wrong? 🙂

I hope my tenacity speaks for itself. The “I’ll show them” mantra is a model we use to drive us on. It was certainly my narrative before, but now I am in a position where I am perfectly positioned to use all the skills and experience I have gained throughout my long and varied career to address a grand challenge, and that alone is what spurs me on now. This is my passion.

None of us are able to achieve success without some help along the way. Is there a particular person who you are grateful towards who helped get you to where you are? Can you share a story about that?

My grandfather was a huge inspiration. He was a self-taught dilettante engineer, scientist and inventor. He designed and built amazing model airplanes, and even worked on an anti-gravity machine! It was super inspiring to a young boy to have such an eccentric grandfather. In so many ways I see his characteristics mirrored in me.

But I think the person that really transformed my fortunes, by having such faith in me, was Dr. Robert Angus, at the laser company I worked for early in my career — the one who encouraged me to go to university. He gave me the lift I needed, and wrote a letter of recommendation.

I owe a great deal to rowing too, as the great team sport that it is.

It must not have been easy to ignore all the naysayers. Did you have any experiences growing up that have contributed to building your resiliency? Can you share the story with us?

I’ve talked about my early years already. The fact that I turned my own health crisis 15 years ago into my life’s passion — this desire to inspire new medical breakthroughs using the latest technology and data science — is probably the strongest example of my turning things around. That tenacity was built on a lifetime’s experiences.

Based on your experience, can you share 5 strategies that people can use to harness the sense of tenacity and do what naysayers think is impossible? (Please share a story or an example for each)

I’ve probably already mentioned my best examples.

My main advice would be to abandon the belief that others know better, and start to trust your intuition. That’s very important.

I’ve also read a lot of strategy books, and still do — voraciously. This is crucial if you want to really understand an environment and get ahead of the current thinking.

The other thing, which I am very proud of here at Eagle Economics, is building the right team around you. You’ll never be successful unless you have the right people around you, to test out ideas with, especially at an early stage. This is as much about people’s mind-set and the culture you establish. You have to look beyond what’s on people resumes and understand their intrinsic motivation — do they want to share the journey you’re on?

What is your favorite quote or personal philosophy that relates to the concept of resilience?

I’m tremendously influenced by a whole range of philosophers, as well as mystics, Hindu philosophy, Buddhist philosophy and Taoism in China. I particularly like the concept of ‘Wu Wei’, which translates as ‘Doing, not doing’ — where you’re ‘working, but not working’ because you’re so aligned with what you’re trying to achieve and are harnessing the forces around you.

You are a person of great influence. If you could inspire a movement that would bring the most amount of good for the greatest number of people, what would that be? You never know what your idea can trigger.

This is something I would love to do more of — using my journey to excite and encourage others. Social mobility in the UK is collapsing. Not everyone has access to the kind of mentorship or the inspiration I had. So I would love to do more to help people on their journey to fulfilment- to counteract the influence of people who say they ‘can’t’.

I did start down this path for a while with Radouane Oudrhiri, our CTO. We tried talking to members of the particular trade department or government division about the concept of an alternative apprenticeship, one that equips people to make or do things and be entrepreneurial at the same time. There are lots of lessons you learn from making things that are important.

I was enormously inspired by Professor Neil Gershenfeld, the director of MIT’s Center for Bits and Atoms, who founded the ‘fab lab’ maker movement. He recognized that most students are stuck in their heads, and got people into the labs to inspire creativity and entrepreneurship.

Professor Gershenfeld work in connection with biology is fascinating too, particularly around the ‘rhizome’ — nature’s ‘3D printer’ (DNA is transcribed and then translated into protein). It provides inspiration for future technology, and unlocks some of the secrets of biology. He has been instrumental in my own focus on the science, but he’s also a fantastic example of someone who wants to inspire and enable others.

Can our readers follow you on social media?

Find me on LinkedIn at https://www.linkedin.com/in/anthonyfinbow/


Anthony Finbow of Eagle Geonomics: “They Told Me It Was Impossible And I Did It Anyway” was originally published in Authority Magazine on Medium, where people are continuing the conversation by highlighting and responding to this story.

Elizabeth Green of ‘Planted’: 5 Things I Wish Someone Told Me Before I Became a Restauranteur

It’s OK for ask for help, but “experts” aren’t always expert!! Illustrated in all of the above. But still be careful. When I first took ownership of the restaurant, I didn’t know anyone in New York. I was recommended a liquor lawyer who put my application in to the State Liquor Authority. We attended the Community Board meeting and did everything I thought we had to do. We were granted a license to serve beer and wine.

As part of our series about “5 Things I Wish Someone Told Me Before I Became a Restauranteur”, I had the distinct pleasure of interviewing Elizabeth Green.

Elizabeth Green was brought up in London. After her divorce in 2007 she set off in 2009, for a ‘new life’ in New York. She only knew three people here, luckily one of them suggested she look on businessesforsale.com to buy a business. Surprising herself, she found a fabulous location in the West Village, opposite Washington Square Park, and she started her restaurant business. After a couple of incarnations, the restaurant became Planted, a plant-forward bistro. In 2020, although it was a lockdown year, for Elizabeth it was a busy, momentous year as she published her first book, ‘Not In The Script’, and opened Planted. This is her coming of age moment, her coming out of the shadows moment, her having a voice moment. She has three grown up children and two small grandsons in London, just a FaceTime away.

Can you tell us a story about the hard times that you faced when you first started your journey?

My journey is quite interesting. I have a great backstory, great for everyone except me. I like to joke, I’m a jokester, maybe to cover the hurt I have experienced with my family? I would like to do stand-up comedy, if I have the courage!! We’ll see.

I was brought up in London, I lived in India for two years and now I live and run my own plant-forward restaurant called Planted in New York.

My brother Sir Philip Green is a famous entrepreneur and billionaire businessman known and probably hated by many. He was knighted by the Queen in 2006. He owned Topshop in New York for ten years before it closed in June 2019.

My son the business journalist could tell you the whole, real, backstory. I can only tell you what it has been like being not loved, not included, and certainly not encouraged. My mother was besotted with her son, I called her flat the ‘Philip Green shrine,’ she had pictures of him on every wall, it looked like she only had a son.

This is all in my memoir. It’s called ‘Not in the Script.’ I called myself ‘the black sheep in the billionaire’s family.’ After my divorce, I escaped to New York to be away from the constant mention of him in the British newspapers, particularly the Daily Mail, which sometimes stretched the truth.

I was interviewed by the Daily Mail in October 2020 to precede the publication of my book, the headline read:

‘Sir Philip Green’s sister details in memoir her tempestuous relationship with billionaire brother’

I did not intend to buy a restaurant, it just sort of happened, I’d never run a business, much less a restaurant. I couldn’t have chosen anything harder if I’d tried. But I wouldn’t have learned the things I learned sitting in the pandemic in London. I do the payroll, my mother must be turning in her grave, she thought I couldn’t do figures, in fact she thought I couldn’t do anything.

To read the rest of my story you’ll find it in ‘Not in the Script’ or come by the restaurant for a mango lassi and I will autograph a book for you.

Where did you get the drive to continue even though things were so hard?

The good thing about being Sir Philip Green’s sister? I have some of his tenacious qualities. I have drive, I have persevered and pushed through and taken the knocks, just as he has.

I have a sticker on my fridge that says, ‘NEVER NEVER NEVER GIVE UP’. I believe that’s attributed to Winston Churchill.

Yes, I had a little extra money, but that would never have been enough to cover the pain and hurt from being raised in a family that did not show me love or support for anything I did.

So, how are things going today? How did grit and resilience lead to your eventual success?

I came to New York to start a new life in 2009. I always had this joke, if only my grandfather had stayed on the boat one more stop! He fled from Russia in 1900 with his ten brothers and sisters to escape persecution of the Jews, and some of them got off in England, some here. I’ve always wanted to be American, more outspoken, more grit, more upbeat, it seems to me. Just took me a while longer.

By coming here to New York, I learned things I never knew I needed to know. I had to put aside many of my precepts. All that stuff that runs through my mind every day. I declare to myself in the morning:

I’m good enough, I’m worthy, I can do whatever I say. I have to ask if I need something. I have to trust my gut and my instinct. I have to stop judging people, and at the same time be kind and compassionate.

That’s why I am on the path to success with my book and my restaurant, Planted. In the summer of 2020, I pivoted and changed the concept of the restaurant during the COVID-19 lockdown from comfort seafood to plant-forward bistro. It matches my own vegan diet and that was important to me.

Can you share a story about the funniest mistake you made when you were first starting? Can you tell us what lesson you learned from that?

‘Laugher is very cleansing. Sidarji, the turbaned Sikh at the gate, does a laughing meditation. We just laugh, he has the most infectious laugh and you feel it in your belly, it shakes your very being. We had true belly laughs.’

Just a small quote from Chapter 14 of my memoir about my time with Bhagwan Shree Rajneesh guru in India in the 70s (watch the documentary about him on Netflix called Wild Wild Country).

Of course, running a restaurant, I am not having quite those sort of laughs, but most of the occasions that later were funny concerned alcohol. When left alone, cooks would help themselves to a drink or two, or more! Best remembrance is one night when I was sitting at home and I took a glance at the camera on my cellphone. I discovered the cooks were indeed in the kitchen drinking, drinking toasts to me, to the camera, raising a glass.

You have to admire their cheek, their boldness and well, just laugh.

And lock up the drink, make sure there is someone in charge at all times, and if you’re sure, write warnings and if it continues, fire the culprits.

What do you think makes your company stand out? Can you share a story?

Planted is an independent, woman-owned business. This stands out in an industry known for male restaurant owners financially backed. By accident, I found a fabulous West Village restaurant location after arriving in New York knowing nothing. Our restaurant stands out for the plant-based food, the service, the ambience, the location and the live jazz.

When the restaurant was Seabird, I was on Brighton Beach alone one summer’s day, and I needed some sun cream on my back. I saw a group of women sitting across the beach and went and asked them to help me. We get chatting and I am always interested in what people do. I tell them I have a restaurant in Manhattan and the name.

‘Oh I’ve been there, I had a first date there.’ One of the women tells me. We shriek and exchange names, numbers, cards, etc.

Fast forward: one night, maybe a year later, five women arrive at the restaurant, excited.

‘Do you remember us? We met on the beach.’

‘OMG, yes, how lovely to see you!’

They come in and drink cocktails and we take pictures. I feel hugely validate and love that I love to network.

We’ve put up a poster saying, ‘Planted owner writes memoir.’ Now I sell books as well as making sure my restaurant is popular. I’ve sold many with dinner.

Which tips would you recommend to your colleagues in your industry to help them to thrive and not “burn out”?

I like to treat my staff well and have an open channel of communication with them. They know I’m a plain speaker, as is my consultant chef. Be straight with people. Don’t put up with things you know aren’t right. Strive for excellence, don’t compromise, and old fashioned maybe, but listen to your gut — mine is very good. Also, delegate. Have the whole weekend off when you can. Don’t be ‘married’ to the job. They won’t put on your headstone: ‘Worked hard’

None of us are able to achieve success without some help along the way. Is there a particular person who you are grateful towards who helped get you to where you are? Can you share a story?

Yes, my friend Jake Stackhouse has been the head of my support team. First a quick thank you to my brother who gave me the money to get started on my first business venture in an unfamiliar country. My brother’s involvement ended at the money, and he asked his businessman friend Robert Earl, owner and founder of Planet Hollywood to mentor me. Robert passed me along to his manager at Planet and no question was ever a question too far for Jake.

We became fast friends. He has taught me a great deal. I ask about restaurant matters often. Now he talks to me about his job too. I learned patience from him, I learned to accept criticism without it being an assault on my character, and most of all I learned how to run a restaurant and manage people.

A few years ago on New Year’s Eve, Planet Hollywood held one of its big events and I went up there to be a helper, and pay something back. I had to arrive before 3pm as the police close the streets in readiness for New Year’s Eve in Times Square. I would be a greeter and the British people who were there for the event loved me. Even though I sometimes got things wrong, it was a blast, a busy, noisy and slightly drunken event.

At 11.45pm, Jake ushered myself and other staff outside onto a space reserved for us by the police. At midnight I would stand in awe with Jake and the others to watch the ball drop in Times Square, and wipe back tears as they blasted out ‘New York, New York,’ sung by Frank (Sinatra), of course. I felt very lucky in that moment. Our friendship still exists to this day.

How have you used your success to bring goodness to the world?

I want to make a difference, I like to think I’ve made a difference. I am a huge supporter of people. I tell everyone they can have what they want. Ask my friends, they love and want to kill me sometimes in equal measure. I listen as well as I possibly can, that’s an art in itself. I speak my mind and I encourage everyone, always, ‘Speak your wants and desires out loud, into the universe so the universe can hear you,’ so that, as women we can stand up and have a voice.

My book ‘Not in the Script’ is an example of that. I knew if I wrote it, my family would be upset, and sure enough they are. I had to write it, I declared I wanted to be a writer aged 18 to my mother and I never gave up on that dream, so now, aged 72 I realized my dream. That should be encouragement enough, to follow your dreams, always.

What are your “5 things I wish someone told me before I started leading my company” and why. Please share a story or example for each.

NUMBER 1: Don’t wait for approval in life or in business. Consult, by all means, but don’t settle for less than your vision. When I started to set up my new restaurant, I was sure I wanted to have a vegan concept. ‘Oh no,’ people said, so I put an advert on Indeed for a new chef last January and got 110 replies, and with the help of Jake and his team, picked a consultant chef. After much discussion we couldn’t quite work things out, so we didn’t move ahead. I brought two restaurant trained friends on board. After two weeks it was evident they could not do the job. A little embarrassed, uncomfortable but determined, I called the original chef back and asked her to work with me and she agreed. I chose the name Planted, it was my pick and she loved it too.

She came to work with me and we are now ‘plant based,’ serving the most delicious food, loved by all who try it. We added fish and chicken for those who can’t face beautiful vegetables yet!

NUMBER 2: It’s OK for ask for help, but “experts” aren’t always expert!! Illustrated in all of the above. But still be careful. When I first took ownership of the restaurant, I didn’t know anyone in New York. I was recommended a liquor lawyer who put my application in to the State Liquor Authority. We attended the Community Board meeting and did everything I thought we had to do. We were granted a license to serve beer and wine.

Five years later, as I’m applying for a license to play live music, yes the SLA has to give you a special license, it comes to light the lawyer started to apply to serve drinks outside on the patio, but at the last moment he cancelled that portion of the application.

Turns out we’ve been serving drinks outside without a license for five years. In the end with the help of another liquor lawyer who abandoned me midway to get married, I made the many calls to the SLA and resolved it myself. I went alone to the Community Board, in fact I went so many times in 2019 they asked me not to come back. So the last time I needed to go I reminded them of that, and they gave me a waiver. Yes, sometimes you can just do it yourself, with a little help.

NUMBER 3: Follow your gut when managing your staff. The hardest part of running a restaurant is managing the staff, the customers are a breeze. If you have a feeling someone isn’t doing a good job, they probably aren’t. It’s difficult with a small business because if you fire one person, you’re many people down, they might be very important. But trust yourself.

Recently, in these pandemic times, a server I knew came by and asked for a job. I knew he’d worked in a large restaurant setting. His work was sound, if a little unruly. I arrive one morning, and he’s round the side of the restaurant, mask pulled down, having a cigarette and talking up close to a homeless guy. When I go inside the restaurant, the cook is upstairs, watching the place, because the server asked him to whilst he has his cigarette break. First of many such breaks, cook can’t get his work done. We had to tell him it won’t work out, even though we really needed him. In a large restaurant, behavior can be hidden better, but in a small restaurant it is all out there to be seen. Personable but unruly.

NUMBER 4: You will always be the first person to be blamed if something goes wrong. DON’T TAKE ANYTHING PERSONALLY. At the end of the day, things go wrong, not your fault. It’s OK to apologize. An apology means you’re taking responsibility, it doesn’t mean you are to blame or you’re wrong. It just shows you have empathy.

NUMBER 5: If you are a woman, you will be spoken down to often, expect it. I didn’t. Great example: At one time, I had three male business partners, one of whom was in sole charge of financial matters — big mistake. I found out the hard way when I had to remove him and the other partners too in a hostile way. I went to the bank for them to be taken off the bank account. I sat down with Eric, the bank manager, and he showed me a letter on his computer screen from the financial partner saying:

‘TO WHOM IT MAY CONCERN [Partner’s Name] IS THE PRESIDENT OF THE COMPANY AND HAS COMPLETE CONTROL OVER ALL BANK ACCOUNTS.’

Except it was a lie, I was (and still am) the President and the letter was forged, as was the signature.

I explained, I’m the President, but to prove it I had to bring in bank statements, a utility bill, passport, and the company documents.

When the partner established himself as ‘President,’ all he’d had to do was produce a letter on company letterhead (forged as well). Oh, I had to do that too.

Discrimination? When they asked my former male partner who I was, as we’d all initially gone into the bank together to sign up for the new accounts — he told the bank manager I was the secretary.

You are a person of great influence. If you could start a movement that would bring the most amount of good to the most amount of people, what would that be? You never know what your idea can trigger. 🙂

As mentioned, I spent a couple of years in the 70s with a guru in India, Bhagwan Shree Rajneesh, I was a sannyasin. I write about him in my memoir as he said some very special things. I quoted Rajneesh:

‘A life without love is a life not worth living’

Healing, for my life, your life and business too.

After all my years of searching for love all around me, I discovered I need to love myself, in order to be loveable. And then find ‘my person.’

I just watched a movie about Bob Marley. He summed it up well:

‘I don’t really have no ambition you know. I only have one thing I’d really like to see happen. I’d like to see Mankind live together, Black, White, Chinese, everyone. That’s all.’

How can our readers follow you on social media?

Planted’s Instagram: https://www.instagram.com/planted.ny/

Elizabeth’s Instagram: https://www.instagram.com/libbynotinthescript/

Planted’s Facebook — https://www.facebook.com/Planted-102423318279163


Elizabeth Green of ‘Planted’: 5 Things I Wish Someone Told Me Before I Became a Restauranteur was originally published in Authority Magazine on Medium, where people are continuing the conversation by highlighting and responding to this story.

Melissa Dugan of Pharmstrong: 5 Things I Wish Someone Told Me Before I Started Leading a CBD…

Melissa Dugan of Pharmstrong: 5 Things I Wish Someone Told Me Before I Started Leading a CBD Business

Tax on cannabis has helped state budgets and created jobs. But, I am most excited for the world to understand how hemp can help our planet. Not only can our bodies benefit from hemp’s therapeutic properties, but we can also slow global warming by using hemp for planting and building. What’s exciting is that we have so much more to learn about how hemp can help the body and our world. We are just scratching the surface.

As part of my series about “5 Things I Wish Someone Told Me Before I Started Leading a Cannabis Business” I had the pleasure of interviewing Melissa Dugan, Co-Founder of Pharmstrong

Melissa Dugan, CEO, and Co-Founder of Pharmstrong, is one of only a handful of women who own and run a successful CBD enterprise. Opening Pharmstrong UK this November, Melissa is a trailblazer bringing Pharmstrong’s premiere Colorado CBD to Britain. Melissa is now prepared to take Pharmstrong on into the EU, South Africa, and Australia.

Thank you so much for doing this with us! Can you share with us the story about what brought you to this specific career path?

Looking back, it seems like this career path just developed in front of me, like stepping stones appearing below my feet. I was a stay at home mom, my kids were entering high school, my husband’s career changed, and I had just graduated from coaching school. My husband invested in a hemp farm started farming, and the farm was looking to build a brand. At the same time, my mother was beginning to experience medical issues related to aging, and she asked me to help find a non-pharmaceutical hemp product to help her with pain. I live in Colorado, and after visiting many dispensaries, I realized there were no products appropriate for my mom and safe for her to use. I knew then that I could do a much better job at bringing safe and effective CBD to people who do not shop at dispensaries. So, I set out to use the hemp from our farm and make a product for mainstream adults looking for a CBD brand they could trust.

Can you share the most interesting story that happened to you since you began leading your company? Can you tell us what lesson you learned from that?

In March of 2019, we opened a store on Main Street in Breckenridge, Colorado. When I started Pharmstrong, I wanted to focus on e-commerce, and I never envisioned having a store. It has turned out to be one of the best experiences of our lives. Every day we engage with people new to CBD. We also get to meet many people who come into the store to share their experience with CBD. Not many CBD companies meet and talk with their customers. We have a free CBD sample bar, and customers saddle up to the bar and try our products. It’s turned out to be the best way to educate people and listen to their stories. We have hugged them, held them while they’ve cried, laughed with them, and celebrated their healing. Helping others is all that matters. We are a place where people feel heard and supported. We believe that everyone deserves another chance to feel their best.

Can you share a story about the funniest mistake you made when you were first starting? Can you tell us what lesson you learned from that?

This isn’t funny, but it is a mistake. We did exactly what everyone says not to do when you start a web business. Yes, we built an online store and expected everyone to flock to it. Well, guess what? No one came. Surprise! The lesson we learned was that a start-up budget must include marketing and advertising, and it should be most of the budget you have. You can’t just hang your shingle. You have to pave the path, put up billboards, install the stoplights, direct traffic, and open the doors. You have to come into an online business with marketing dollars to spend.

Are you working on any exciting projects now? How do you think that will help people?

Yes! We are committed to keeping our products cutting edge, easy to use, and convenient. Our new products will take the place of traditional CBD products that are difficult to use and messy. Imagine, instead of taking out your tincture bottle, measuring a dropper full, and hovering the dropper over your mouth, you can pop a dissolvable tablet. Easy peasy. If it is easier and less intimidating, we know more people will give CBD a try.

None of us are able to achieve success without some help along the way. Is there a particular person who you are grateful towards who helped get you to where you are? Can you share a story?

My brother in law, Steven Storlie, was a huge help when we started our site. He is the owner of an outdoor apparel company called Wallrest. He would fly into Denver from Portland, Oregon, sit with me for hours, and talk about the website, marketing strategy, and branding. Being an entrepreneur can be isolating. In the beginning, I spent hours by myself, studying and strategizing. We all know the term analysis paralysis. Well, I would absorb so much information I couldn’t figure out what to do next. Steven was always just a phone call away, and he would help move me into the next right action. It’s still important to have a mentor, get support and reach out for help.

This industry is young dynamic and creative. Do you use any clever and innovative marketing strategies that you think large legacy companies should consider adopting?

We get a lot of feedback from our customers, and it has been essential to our growth. I think focus groups, surveys, and one on one interaction can help grow your business in the right direction. Make sure most of your campaigns are based on customer research. However, keep a little budget aside for some crazy ideas. Mix your slow and steady long play with some fun ideas that create brand buzz.

Can you share 3 things that most excite you about the Cannabis industry? Can you share 3 things that most concern you?

Tax on cannabis has helped state budgets and created jobs. But, I am most excited for the world to understand how hemp can help our planet. Not only can our bodies benefit from hemp’s therapeutic properties, but we can also slow global warming by using hemp for planting and building. What’s exciting is that we have so much more to learn about how hemp can help the body and our world. We are just scratching the surface.

What concerns me most about the cannabis industry is over-regulation. I would hate to see the industry become so regulated that we lose the plant’s natural healing benefits. We don’t want hemp to end up being so manipulated in a lab that it ceases to be natural.

Unfortunately, there are still rogue cannabis companies out there giving us all a bad name. Every day in our store we educate customers on how to spot an inferior product. Companies are mislabeling their product’s potency and ingredients. There are even products utterly void of anything therapeutic. These companies are taking advantage of the public’s trust.

Can you share your “5 Things I Wish Someone Told Me Before I Started Leading a Cannabis Business”? Please share a story or example for each.

Ha! Where do I begin? You would think that legalizing CBD in 2018 would make it legal, right? Well, yes and no. It is legal, but most government-backed organizations, large corporations, and some government-regulated local businesses deny its legality. We have had to bypass and work around the following issues:

  1. Banking: Many banks still deny cannabis companies.
  2. Insurance: Many larger firms will not insure cannabis companies. Getting insurance is usually done through underwriters and at a higher cost.
  3. Merchant Processors: CBD and cannabis are still considered high risk. Most bank-backed merchant processors will not work with our industry.
  4. Golf courses, city fairs, and non-profit events: have denied us entry as exhibitors because we are still considered high risk. We have been denied participation in events because the organizers worried about the stigma of being illegal.
  5. Marketing: Many online advertisers still deny CBD and cannabis companies from advertising. They classify and block these ads as “recreational drugs” and “unapproved substances.”

What advice would you give to other CEOs or founders to help their employees to thrive?

Stay the course. In our store, we talk to people every day who are suffering. Our cannabis and CBD companies are bringing natural alternatives to millions of people who need them. We are bringing hope and possibility. I take CBD every day. I know how it helps me, and I am determined to help people stop suffering.

You are a person of great influence. If you could inspire a movement that would bring the most amount of good to the most amount of people, what would that be? You never know what your idea can trigger. 🙂

What if we chose just one person to care for outside our family? Just one. What if we checked in on that one person and made sure they were happy, healthy, and heard. I’ve learned that the best way to get out of my head and my own drama is to help someone else. We all have room in our day to check on one person. Make one other person’s well-being a priority. Helping others is salve for the soul.

What is the best way our readers can follow you on social media?

@pharmstrongcbd

This was very inspiring. Thank you so much for joining us!


Melissa Dugan of Pharmstrong: 5 Things I Wish Someone Told Me Before I Started Leading a CBD… was originally published in Authority Magazine on Medium, where people are continuing the conversation by highlighting and responding to this story.

Michael Pinsker of Docupace Technologies: 5 Things I Wish I Knew Before I Became a Founder

People are everything in business. Focus on making sure your people are taken care of financially, and challenge them in a way that makes them excited about the work. Having the human factor involved in every aspect is important.

As part of my series about the leadership lessons of accomplished business leaders, I had the pleasure of interviewing Michael Pinsker.

Michael is the CEO and founder of Docupace Technologies, LLC. He grew up in Kiev, Ukraine, where he studied math from a very young age. In 1991, when he immigrated to the US, he turned that talent in mathematics towards focusing on technology and software development. After graduating from UCLA with a Computer Science and Engineering degree, Mr. Pinsker founded MPDN International Inc, a consulting firm specializing in workflow, imaging and document management services. Through projects with clients as diverse as Datamax Technologies, Unisys, and Paramount Pictures, Scottsdale Insurance, New York Department of Insurance and others, Michael implemented and validated different workflow solutions and document management strategies. This background and expertise led him to found Docupace Technologies, LLC in 2002, focusing on bringing the workflow and document management platform in a SAAS (Software as a Service) model to various industries. Since 2005, Michael has led Docupace with the focus on the Financial Services Industry. He co-invented the ePACS, a patent pending SAAS offering for Financial Services that has become the leading SEC and FINRA compliant straight through processing platform for the industry.

Thank you so much for joining us! Can you tell us a story about what brought you to this specific career path?

I have always been a technologist at heart and my interest in the field grew significantly while working towards my degree in Computer Science. During school I worked for a few technology firms, and went on to work for more once I graduated. After a few years of gaining experience, I felt that something was missing for me, and I could not stand the beaurocracy that I experienced in the large organizations.

I guess my entrepreneurial nature was always there, but was really unlocked by my two friends who invited me to start a business with them selling vitamins. Yes, that is a long way from building and selling software, and maybe the reason why this particular business was shut down a few months after its start. This did, however, unlock my desire to build my career as an entrepreneur. This let me to start a consulting business installing and configuring the workflow and document management systems for insurance and government organizations in 1997. While I was able to grow that business successfully, I always wanted to build a product that will be impactful and help smaller enterprises leverage the power of automation and document management that had only been available to large companies at that time. So that is how Docupace was born in 2002 — with the idea to create a web-based workflow and document management platform of an enterprise grade in order to reduce cost and increase efficiencies for business of various sizes. As Docupace grew, we focused on the Wealth Management Industry and have been at it since 2005.

Can you tell us a story about the hard times that you faced when you first started your journey?

Starting and growing a business is not easy. There are many challenges that I had to overcome to grow the company. It could be cash flow, talent acquisition, or sales going slower than expected, just to name a few. Since I have self-financed the company, cash flow has been an issue at times and there were situations where I had to come up with capital in a short period to cover the payroll. Let me tell you, it is very hard and can definitely cause sleepless nights when you know you have to make the payroll and you don’t know if the funds that you are counting on will come in time. This is where I felt responsible not only for me and my family, but for all employees in the company and their families. I did not want to disappoint folks who trusted and believed in me and the vision that I laid out for them when I recruited them into the company. Every time I was able to find a solution and overcome the cash crunch, whether through personal investment or a customer paying on time, it was a huge weight lifted from my shoulders. I am happy to say that we never missed the payroll in our history, no matter how hard it was.

Where did you get the drive to continue even though things were so hard?

It is important to have a good support system as one navigates through tough times, and for me it is a multipronged one. It starts with myself and the affirmations that I use to get me going — like repeating that I am “the deciding element” when I am facing a problem that feels out of control or seems to be impossible to handle. Secondly, I have a strong support from my family and my wife in particular. Without them, I would have been in shambles in some situations and would not be able to continue forward. Finally, I have several close confidants who are experts in different fields that I can rely on to listen and provide an outside perspective and advice. There are many situations where it served me well to get an outside perspective and look at the problem I am facing from a different angle. All of a sudden, by doing so, a solution would emerge that I was comfortable with and I would move into an execution mode with my focus on the solution and a renewed will to continue.

So, how are things going today? How did grit and resilience lead to your eventual success?

Things could not be better today. I have great partners who invested in the company and not only provide necessary financial support to the business, but also offer a ton of expertise and resources to help us grow the business together. More importantly, they are very supportive and aligned with me and our leadership team and the direction that we are taking the business to. Secondly, I can’t be more proud of the team we have assembled in Docupace, starting with the leadership team and our CEO in particular. It took many years to build the depth of knowledge, expertise and most importantly, talent that we have accumulated. Many of us have been through a lot together and with each obstacle we faced we have only become stronger, plus we were able to expand and add new talent to our team. As a result, I feel that there is no challenge that we cannot overcome together and we are poised for huge success as we continue our journey together.

Can you share a story about the funniest mistake you made when you were first starting? Can you tell us what lesson you learned from that?

Early in the business it was just a few of us and I was running around from appointment to appointment, so it’s not surprising that I have made the mistake of scheduling two meetings at the same time. One was a sales opportunity that I needed to close and the other one was a technical meeting that one of our clients wanted my team (mostly me) to participate in. Both of meetings were very important but I could not be in both places at the same time, so the only solution I could come up with is to send my wife who was helping me with the business at the time to the technical meeting which really just required our representative. The problem was that she was not technical at all, to the extent that she did not know any technical terms. I told her not to worry, and that if someone asks her a question to simply respond with “Good question. Let me will get back to you.” So, that is exactly what we did. I went to the sales call and she went to the technical meeting. After the meeting I asked her how it went and she said that she had no clue about what everyone was talking about, and that it was like a foreign language to her, but whenever she was asked a question she responded as I recommended. The funny part was that shortly after, I received the email from the client saying that the meeting went well and that my wife was very helpful with her responses. I guess perception is everything.

What do you think makes your company stand out? Can you share a story?

It is our culture of care that sets us apart. We care about our teammates, we care about our clients, we care about our investors and we care about our technology partners. This aspect of our culture has always been very important to me, as it reflects who I am. Right from the get-go I tried to build it into the matrix of everything we do, and lead by example. Being customer centric is what we highlight within our processes and how we approach our day to day work. That is one of the reasons for why we have such a great retention with our clients. We have firms who have been with Docupace for over 15 years and happily use our software and services. The same goes for our team. When I look around the room in our meetings, I see people who have been with me for over a decade, and people who have just joined, but it is clear that everyone is engaged and eager to help each other. We are like family, we may have our internal disagreements that come up from time to time, but everyone has the best intentions at heart and is always eager to help the person next to them. It is very rewarding to see this as part of our culture.

Which tips would you recommend to your colleagues in your industry to help them to thrive and not “burn out”?

I always go back to the affirmation that I repeat periodically: “You are the deciding element!” This means that I have to take care of myself in order to be able to take care of others. So “burning out” is a big no-no, however it is easier said than done. There are many different practices that work for different people. For me, it is minimizing the amount of work that I do on the weekends. If I can help it, I try to spend weekends with my family and not focus on work — at the least not sitting in front of the computer. The other practice is to take frequent small vacations. Take a half day here and there or make it a long weekend to take your mind off of the day to day operation. For some people I know, taking a 20 minute power nap in the middle of the day works really well. I tried it a few times, but it did not stick with me consistently. Bottom line, each person should find what works for them to switch off work or at least change the environment in order to reset their mind and avoid “burn out.”

None of us are able to achieve success without some help along the way. Is there a particular person who you are grateful towards who helped get you to where you are? Can you share a story?

There are several people I am grateful for. On the personal side, my wife has been a great supporter of my business from the beginning. I appreciate her entrepreneurial mindset because it allows me to share things with her and receive encouragement to think outside the box and take risks. No matter what, she stands behind me in support and I know that I can look to her to keep me grounded.

On the business side, I am part of multiple organizations made up of entrepreneurs and CEOs who regularly share their experiences in sessions with a moderator. This has helped me navigate some tough situations and keep things in perspective. When you hear others speak about challenges they’re experiencing, it helps you learn and grow, and carry that advice into your business and life.

How have you used your success to bring goodness to the world?

I personally believe in charity and work one should be doing what you’re passionate about. I have been lucky that my success enabled me give back in the areas of education and wellbeing. I’m involved with both UCLA (my Alma Mater) and my son’s school to help student athletes advance their career. I also work with Health Research group to combat some kidney related illnesses that we do not have cure for yet. In my engagement I provide funding where possible and help promote and advance the organization in its mission. Giving back to the community through my involvement in these organizations is something I enjoy in my free time, and it feels really rewarding.

What are your “5 things I wish someone told me before I started leading my company” and why. Please share a story or example for each.

  1. People are everything in business. Focus on making sure your people are taken care of financially, and challenge them in a way that makes them excited about the work. Having the human factor involved in every aspect is important.
  2. Staying focused. The sooner you realize this, the better. It’s not easy in the beginning, when you have so many opportunities you want to pursue and put your energy towards — the challenge is the overflow. Keep your focus on what matters the most, and your end goal, don’t overwhelm yourself with the things in between.
  3. Trust your people and delegate correctly. It’s easy to think you could have done something better than someone else, but it’s better to dedicate yourself to larger picture things, and to show your employees that you value their work skill.
  4. Grow with your business. Sharpen your ability to change for each person as the business grows. You don’t want to fall behind, so constantly challenge yourself and learn. Listen to other leaders speak and read books on business topics to elevate your knowledge. As a business grows, more needs are created, so recognize that and see how you can grow with the business. Sometimes we lose track and become stagnant so challenge yourself to keep your perspective open and realize when you need a shift in your mindset.
  5. How to deal with tough decisions. You will come across challenges at different points in your career and especially with having a business. One example in particular, is letting go of an employee in your business. Around six or seven years ago someone mentioned the analogy of a rope when you’re standing on a bridge. Someone is hanging off by a thread trying not to fall, so you throw a rope over but they’re too heavy to pull up. In this instance you have to decide whether you’re going over with them, or let them fall. This analogy plays into the concept of letting someone go and doing the right thing for yourself (and the business) in the long term, even if it’s tough. While it’s hard for both yourself and the other person, it helps the greater good (business and employees).

You are a person of great influence. If you could start a movement that would bring the most amount of good to the most amount of people, what would that be? You never know what your idea can trigger.

As we look throughout our history, we periodically run into transformational technologies that really transform our world. Whether it is electricity, computers, or internet, we have seen how impactful these transformative technologies can be. Today, I believe we have a new technology that has the potential to be as transformative as those I mentioned — and that is blockchain. We are in the very early stages, but if we can promote the creation of the applications that we use in our daily lives and in our businesses using that technology, I think it will be as dramatic of an impact on our world as adoption of the internet has been. The kind of streamlined efficiency that is completely transparent and fully distributed, i.e. harnessing the power across the world instead of centralized locations, would be unbelievable. The general movement and education about blockchain has already started. Taking it to the next level in its evolution and creating an application layer that is available to the masses is what will make it a true transformative technology.

How can our readers follow you on social media?

Personal Linkedin — https://www.linkedin.com/in/michael-pinsker-1807951/

Docupace Linkedin — https://www.linkedin.com/company/docupace-technologies

Docupace Facebook — https://www.facebook.com/DocupaceTechnologies/

Docupace Twitter — https://twitter.com/docupace


Michael Pinsker of Docupace Technologies: 5 Things I Wish I Knew Before I Became a Founder was originally published in Authority Magazine on Medium, where people are continuing the conversation by highlighting and responding to this story.

Betsy Scanlan of The Good Patch: 5 Things I Wish Someone Told Me Before I Started Leading a CBD…

Betsy Scanlan of The Good Patch: 5 Things I Wish Someone Told Me Before I Started Leading a CBD Business

You will have imposter syndrome for the first year of your startup. I had no idea what I didn’t know, after running the company for a year, I was an expert. No one knows my company better than me.

As part of my series about “5 Things I Wish Someone Told Me Before I Started Leading a Cannabis Business” I had the pleasure of interviewing Betsy Scanlan of The Good Patch.

While engaged in an 18-year career in Real Estate, ranging from agent to contractor to investor and property preservation company CEO, Betsy Scanlan acted as the primary caregiver to four family members during their losing battle with cancer and the chief cheerleader to one whose fight is so far successful. From the fear she witnessed at the initial diagnosis to the pain and fatigue brought on by various treatment protocols to the grim courage required to soldier on and finally to the grace she beheld in late night prayers and early morning goodbyes, she was profoundly moved and inspired to participate, advocate and contribute to the important work of using cannabis to alleviate both the agony and the anxiety of those who are suffering.

Ms. Scanlan began participating in the medical cannabis industry as an investor in 2012 through The Arcview Venture Capital Fund. She was the founder and CEO of The Downing Group which was developing OTC products integrating CBD into gels, creams and patches in order to reduce inflammation, pain, fatigue, nausea, anxiety and loss of appetite for those undergoing chemotherapy or radiation treatments. In mid 2017, she was contacted by a close friend to help create CBD and Plant based ingredients for the topical patch market. The Good Patch was born. She is also an active investor and participant in the process of gaining legislative approval for the use of medical marijuana in Tennessee.

Thank you so much for doing this with us! Can you share with us the story about what brought you to this specific career path?

I had several family members succumb to cancer and wanted to find a way to lessen their suffering. My initial goal was to create products that would mitigate the side effects of chemo and radiation. While pursuing that goal my sister in law called me to join her and a friend to get in the CBD world and my trajectory changed. I am thrilled she thought of me, we’ve had a blast!

Can you share the most interesting story that happened to you since you began leading your company? Can you tell us what lesson you learned from that?

The one thing I have learned from leading, in any capacity, deals with ego or the loss of one’s ego. It’s like being a parent — there is no more “me” it is about this entity that is totally dependent on you to provide its every need.

Can you share a story about the funniest mistake you made when you were first starting? Can you tell us what lesson you learned from that?

I have made so many mistakes on this journey and most of them weren’t funny. However, on one trip to the West Coast, I was so tired that I rubbed tincture on my face thinking it was face serum and my partner Kelly looked across the table and commented on how strange my complexion looked. We laughed so damn hard. We try to be on top of everything, but sometimes it’s not possible! Of course, this was after we had been traveling nonstop. The lesson learned — look at labels!

Are you working on any exciting projects now? How do you think that will help people?

We are constantly working on new and exciting products. Usually, our customers reach out and ask us to create something they wish they had. That is usually the genesis of our products, and all our products aim to help people with life’s everyday ailments.

Is there a particular person who you are grateful towards who helped get you to where you are? Can you share a story?

My husband, Bill, he is a husband extraordinaire! Anytime I, or the company, needed someone to do something he was always there! Once we needed a PO in an emergency, so he got in his car and drove all day and night to get it to the warehouse — I’ll always be grateful for all his help.

Do you use any clever and innovative marketing strategies that you think large legacy companies should consider adopting?

The CBD industry is notorious for having to be clever regarding social media. I would love to be able to have a level playing field with other industries but we just aren’t there yet! If anyone has anything to offer, I am all ears!

Can you share 3 things that most excite you about the Cannabis industry? Can you share 3 things that most concern you?

I get really excited about new products, delivery mechanisms and what new discoveries are happening in research.

Research into Cancer and Cannabis — those results I believe will be momentous in years to come.

This plant is amazing, we know just a fraction of its potential, I can’t wait to see what transpires in the future.

One of the most disconcerting issues is the delay of the rules and regulations we have all been waiting for from the FDA. Shady players concern me, they can be detrimental to the whole industry.

Can you share your “5 Things I Wish Someone Told Me Before I Started Leading a Cannabis Business”? Please share a story or example for each.

1) You will have imposter syndrome for the first year of your startup. I had no idea what I didn’t know, after running the company for a year, I was an expert. No one knows my company better than me.

2) Educate yourself with all things financial: board meetings, terminology: preferred stock, common stock, cap tables, contracts, liquidation preferences etc. Early on an investor walked up to me and started a conversation and asked what our cap table looked like; I had heard of a cap table but not much other than that. My response was a mumble. Since then, I understand what a Cap table is and know that it’s no one’s business unless they are in due diligence with a serious term sheet.

3) 1 Startup year in Cannabis = One Dog year = 7 human years — no explanation needed

4) Watch out for the unscrupulous. I learned this one in the school of hard knocks! I got into the business in 2017 and a large majority of players were conmen/conwomen. Lesson learned: keep my mouth shut and listen. Watch what people do and not what they say. If you are around long enough, you know who lands in which category: The Good, The Bad and The Ugly!

5) Follow your own True North. Everyone will have an opinion on how to do something better than you. Remember no one knows your business better than you

What advice would you give to other CEOs or founders to help their employees to thrive?

Have a quick weekly update where everyone can talk about updates (hits/ misses). This keeps everyone connected in this remote and isolated world. Face to face as much as possible and always be available.

If you could inspire a movement that would bring the most amount of good to the most amount of people, what would that be? You never know what your idea can trigger. 🙂

Already done- Pay it forward- regardless of the context or business!

What is the best way our readers can follow you on social media?

https://www.instagram.com/thegoodpatch/

https://www.facebook.com/mygoodpatch/

https://www.pinterest.com/TheGoodPatchLaMend/_created/


Betsy Scanlan of The Good Patch: 5 Things I Wish Someone Told Me Before I Started Leading a CBD… was originally published in Authority Magazine on Medium, where people are continuing the conversation by highlighting and responding to this story.

Dr Tom Lutz of Repour: 5 Things I Wish Someone Told Me Before I Became A Founder

Dr. Tom Lutz of Repour: 5 Things I Wish Someone Told Me Before I Became A Founder

Failure is a part of success. Part of succeeding as an entrepreneur is failure. How you deal with failure will determine whether you achieve success or not.

As part of my series about the leadership lessons of accomplished business leaders, I had the pleasure of interviewing Tom Lutz, Ph.D.

With a doctorate in chemistry and a career in product development, Tom is no stranger to innovation and bringing new products to market. His experience extends across a variety of consumer-packaged goods (CPG) industries — from laundry detergents to aquarium and pet products.

After pouring yet another bottle of oxidized wine down the drain five years ago, he knew there had to be a better way of preserving wine. So, he got to work. Eighteen months later, the result is Repour — the first wine preservation product on the market using oxygen absorption to eliminate all the oxygen in a bottle of wine, completely stopping the degradation process. With Repour’s patented technology, keeping an open bottle of wine fresh is as easy as putting a stopper in a bottle.

Since Repour’s launch in late 2017, wine professionals and consumers around the world have adopted Repour as their wine-saving tool of choice.

Outside of developing innovative new products, Tom’s passions are his family and triathlons — he’s completed fourteen Ironman competitions since 2003!

Thank you so much for joining us! Can you tell us a story about what brought you to this specific career path?

I’ve always enjoyed problem solving. More specifically, I love using science to address real world problems with real world solutions. Six years ago, I was keeping an eye on our two-week-old newborn son in the middle of the night while my wife was sleeping. On the couch at 2:00 a.m., I started thinking about that leftover half bottle of wine we had just poured down the drain. My wife was starting to enjoy wine again after our son’s birth, but we didn’t have the chance to finish that bottle before it became oxidized and undrinkable.

As someone who has always enjoyed wine, I knew that oxygen causes wine to go bad. I also knew that the only way to keep an opened bottle of wine fresh was to get rid of all of the oxygen in the bottle. At the time, there was no solution currently on the market that effectively accomplished this.

As a chemist and problem solver, that’s when I had my aha moment. I realized I could use an oxygen scavenging technology that had never been applied to wine preservation before. Using my professional experience bringing consumer products to market and business skills developed through the years, I set off on my journey into wine preservation and entrepreneurship.

Can you tell us a story about the hard times that you faced when you first started your journey?

I’ve found that success in being a founder and leader of a company comes not from being good at something, but from being aware of the things I’m not good at. Then, quickly finding advice or help from people who are.

We had this great technology that was actually saving open bottles of wine. I didn’t trust my own palate enough. So, after a year of testing we solicited a local sommelier group who conducted a blind taste study using what is now Repour against alternative preservation options. Quite humbly, the technology overdelivered and we quickly knew it was time to bring the product to market. The only problem, we didn’t have a brand or name for it yet.

As the inventor and founder, I wanted to put my own touch on the brand name. My wife (also a scientist) and I racked our brains for weeks trying to come up with a name. The best we came to was “Echo” to represent the wine returning to you as you had it when you first opened it. Realizing there had to be a better name out there, we turned to a local entrepreneur support group and branding agency. We quickly settled on Repour.

Where did you get the drive to continue even though things were so hard?

I’ve always had a very high internal drive and motivation to succeed. In my personal life, I’ve enjoyed taking on the challenge of long-distance triathlons (the Ironman distance). In races of ten or more hours, something will always go wrong and at some point, you won’t feel the best. Yet triathlons have taught me that strong preparation and an attitude of adjustment to adversity can get you through an awful lot.

I take that same approach to the challenges we face in our business. Yes, things will go wrong, but how you respond to those challenges will chart the next steps for your business. It’s also important to realize that the course will change. You have to be able to accept intermediate failure and setbacks. Then, move forward without dwelling on them.

So, how are things going today? How did grit and resilience lead to your eventual success?

COVID and the world today couldn’t be a stronger example of taking things as they come and making the most of what you have available. In the beginning, our business philosophy was to target wine industry experts (high end restaurants, top Sommeliers around the world, etc.), followed by layering in a focus for home wine preservation needs years later.

Our go to market strategy was building wonderfully, then COVID hit. In March 2020, 90% or more of our customers literally shut down overnight. Rather than lick our wounds, we immediately scaled back our overhead and asked ourselves what we could do in this current market environment. We quickly accepted that our existing customer base of restaurants, bars and resorts were going to be idle for a long time. So, we pivoted our energy, focus, and business strategy.

The audience of at home use was completely different from our core customer base before COVID. We had to build marketing initiatives and structure around sharing our message to this audience. The grit to scale back our business, challenge everything we were doing, and ask everyone to wear multiple hats, has led to an amazing transition with a rapidly growing successful new customer base for Repour use at home.

Can you share a story about the funniest mistake you made when you were first starting? Can you tell us what lesson you learned from that?

We ran a Kickstarter campaign as part of our launch. In the campaign, we called our product the “Repour Smart Stopper.” The campaign was going well, but we kept getting questions around the “smart stopper” name. We (and the branding agency we partnered with) thought it was a clever way of calling out how easy to use and effective our product was.

In reality, we couldn’t have been more wrong. Everyone was looking for the electronics (of which there are none) and how that was supposed to save their wine. In the end, this made us realize that clarity over being clever is the way to go for our brand, which is now the Repour Wine Saver.

What do you think makes your company stand out? Can you share a story?

Before Repour, two thoughts came to mind regarding wine preservation: gimmick or expensive. Previous products either didn’t work at all and were perceived as gimmicks OR to be effective they had to be expensive and often hard to use.

Nearly every day we hear a story of a customer that looks at Repour and says, “How can that little stopper keep my wine fresh?” Then, they come back after a week or two of using Repour in awe of how well it works and that it’s really as easy as putting a stopper in a bottle.

Repour stands out because it truly under promises and over delivers in wine preservation.

Which tips would you recommend to your colleagues in your industry to help them to thrive and not “burn out”?

There is always going to be more to do than time in the day. Make sure to take time for yourself and your family. It’s the hardest thing to do and something of which I personally need to keep reminding myself.

None of us are able to achieve success without some help along the way. Is there a particular person who you are grateful towards who helped get you to where you are? Can you share a story?

I live in Cedar Rapids, IA, which has a robust entrepreneur environment and a community truly built on helping one’s neighbor. The success we’ve had comes on the backs and generosity of so many people who have lent their time and talents, not the least of which are my parents. At 70 years old, they’ve spent countless hours helping. They’ve done it all, from packing Repour stoppers into their retail boxes to picking up packing materials from a factory 200 miles away and driving through the night to make sure we hit a deadline early in our business. Their support has been invaluable to our early success.

How have you used your success to bring goodness to the world?

We work with other local startup businesses to help mentor and support them in their journey, as so many had done for us. We also work to support up and coming sommeliers and students studying wine with programs that help them in their wine education endeavors.

What are your “5 things I wish someone told me before I started leading my company” and why. Please share a story or example for each.

  1. To start a new business takes twice as much time and twice as much money as you expect under your most honest forecast. I’ve been around and involved in a number of startup businesses. In all cases, even using the most conversative sales and growth plans, every single one has taken at least twice as much start-up money and twice as long to hit their original business plans (if they make it that far).
  2. Overnight success comes after years of hard work. Most people look at a successful business and think the success happens overnight. Very few, if any, success stories follow this trajectory. The trigger of high sales that appears outwardly as an overnight success has been built on years of foundation, sometimes within that business and sometimes from failures of others along the way.
  3. Recognize your weaknesses and don’t be afraid to accept help and advice. As an entrepreneur, we’re often driven into working for ourselves for the independence and autonomy it brings. Ironically, I’ve found the best way to succeed as a startup, was to realize that I don’t know everything and to turn to subject matter experts to guide me to the right answers. My business is so much stronger and better as a result.
  4. Be vulnerable and don’t fear mistakes. Fail Fast! In any new business, certain things work well and others don’t. You won’t know if something will resonate with your target audience and customers until you try it. Don’t be afraid to try something new, but also don’t feel so committed that you can’t pull the plug when it’s not working.
  5. Failure is a part of success. Part of succeeding as an entrepreneur is failure. How you deal with failure will determine whether you achieve success or not.

For each of us failure will look different. For me, it was a failed first entrepreneur business venture and lots of life lessons that came from it.

You are a person of great influence. If you could start a movement that would bring the most amount of good to the most amount of people, what would that be? You never know what your idea can trigger. 🙂

The world around us is such an amazing thing. Through the world of wine, I’ve had the opportunity to travel to some amazing places and meet incredible people. It’s an industry of passion, food and beauty. I’d inspire a movement that would help others see the beauty of nature, from around the world to our own back door. A movement that would make us pause from our crazy day to day and take a minute to just enjoy.

How can our readers follow you on social media?

Instagram: @repourwinesaver

https://www.instagram.com/repourwinesaver/

https://www.repour.com/

Facebook: @repourwinesaver

https://www.facebook.com/repourwinesaver

Twitter: @repourwinesaver

https://twitter.com/repourwinesaver

LinkedIn

https://www.linkedin.com/in/tom-lutz-ph-d-12484910/

This was very inspiring. Thank you so much for joining us!


Dr Tom Lutz of Repour: 5 Things I Wish Someone Told Me Before I Became A Founder was originally published in Authority Magazine on Medium, where people are continuing the conversation by highlighting and responding to this story.