Female Founders: Constance Panton of Bifties Gifts On The Five Things You Need To Thrive and…

Female Founders: Constance Panton of Bifties Gifts On The Five Things You Need To Thrive and Succeed as a Woman Founder

An Interview With Candice Georgiadis

Be an Avid Learner — I am constantly learning new things for my business. Primarily because I don’t want to have to pay someone to do it. But you have to take time and invest in your business by investing in yourself, as well as learning and increasing your business acumen.

As a part of our series about “Why We Need More Women Founders”, I had the pleasure of interviewing Constance Panton.

Constance Panton is the owner and founder of Bifties Gifts. Constance and her company specialize in curating custom gifts featuring all Black-owned brands for consumers and wholesale customers. Constance is a positive voice in the e-commerce marketplace who highlights and raises awareness for the awesome products Black-owned brands have to offer, and she uses her platform to make them accessible to everyone.

Thank you so much for doing this with us! Before we dig in, our readers would like to get to know you a bit more. Can you tell us a bit about your “backstory”? What led you to this particular career path?

I started Bifties back in 2016 as a gift exchange, also known as Secret Santa. I wanted to do something to send a collective hug to the Black community. I was feeling a massive shift after 2 years of what seemed like daily news stories about unarmed Black men being killed by police — Eric Garner, Michael Brown, Walter Scott, Freddy Gray, Tamir Rice, and the names kept coming. I knew it was impossible to hug everyone but when I was invited to a Secret Santa that year, I knew I found my answer. I would start my own gift exchange with the criteria that all gifts must come from a Black-owned business. It didn’t matter what color you were, as long as your gift came from a Black-owned business. Building this new gift exchange was challenging. Most of my non-Black friends thought it was a call to action just for my Black friends. Many knew no Black businesses or did not live near any. Others didn’t know what I meant by Black owned business, so they thought buying Mary Kay from their aunt fit the bill. Not exactly what I had in mind. So I decided to make it easy and start an Instagram page with Black-owned businesses to share with the group. After 4 years of trying to mitigate poorly wrapped gifts and witnessing a lack of well-designed items, I decided to open Bifties as an e-commerce store offering well-designed, premium, fun gifts from Black-owned brands all year-round, not just for the holidays.

Can you share the most interesting story that happened to you since you began leading your company?

Receiving the opportunity to provide gift boxes for ESPN’s Humanitarian Awards this year! What a surreal moment! I briefly experienced Imposter Syndrome thinking that whatever could go wrong would go wrong — to boot! The turnaround window was so quick that I used a vendor I’ve never worked with before. This vendor stated that they shipped quickly from the US, however, talks of overseas shipment delays began to surface, and I discovered that they were not US-based. Five days before the event, still no boxes. The boxes were stuck on a shipping container in California. We quickly pivoted to create plain boxes and contacted a printer to make custom belly bands to place around each box. I used my Cricut to create 150 foil appliques and we manually applied them to all the boxes! The custom belly bands were printed on contact paper, the only material the printer had on such short notice. It was so hectic. We finished just in time, the night before our deadline. The next morning, we rented a U-haul truck to hand-deliver our boxes to Manhattan. During the drive from NJ to NY, some of the contact paper began to adhere to other boxes. We had to fix them on site! It was so frustrating. Thankfully, the final boxes came out great and everyone loved them. Talk about crisis management and lessons learned lol.

Can you share a story about the funniest mistake you made when you were first starting? Can you tell us what lesson you learned from that?

I mistakenly ordered 12 cases of pancake mix. I meant to order just 12 individual packs and ended up with 144 packs of pancake mix. I donated them to our local church. What I learned was to slow down and read.

None of us are able to achieve success without some help along the way. Is there a particular person who you are grateful towards who helped get you to where you are? Can you share a story about that? I am grateful to Jacqueline Carrington, owner/founder of People of Color beauty. She was — and still is — a tremendous inspiration to me. Prior to starting her nail brand, she owned a subscription business. So she personally introduced me to vendors she had relationships with and vouched for me. She even helped me negotiate with brands to offer product on consignment, since I was just starting out. She has been a valuable resource and business friend.

Ok, thank you for that. Let’s now jump to the primary focus of our interview. According to this EY report, only about 20 percent of funded companies have women founders. This reflects great historical progress, but it also shows that more work still has to be done to empower women to create companies. In your opinion and experience what is currently holding back women from founding companies?

I think women are creating companies at a record pace, especially Black women. Whether or not they seek funding is a different issue. I feel a lot of female businesses are in spaces, such as bath and body products, candles, handmade crafts, professional services. Lots of these businesses exist and they are not necessarily looking for VC capital. I think now with more resources to help women raise capital, like iFundWomen, and more minority-owned and women-owned Venture capitalist firms, like Precursor Ventures, Serena Ventures and Backstage capital on the scene, we are going to see some more movement on the current statistic of “20% of funded companies are founded by women”. The VC world now has their eyes open a little wider and has started casting their net a little farther.

Can you help articulate a few things that can be done as individuals, as a society, or by the government, to help overcome those obstacles?

I think as a society, raising awareness of venture capitalists who are looking to fund minority-led companies will help change the tide. The same way supporting Black businesses took a positive turn during 2020, which led individuals and businesses alike to look for ways to support Black businesses, raising awareness of socially-conscious VC firms will push them to the forefront, forcing traditional firms to revisit their practices and become more inclusive of talent that are traditionally overlooked. Look at how big box retailers started reaching out to Black-owned/Minority brands to add to their shelves, even signing a pledge to commit to doing so. Venture Capitalist firms that are not actively looking to diversify their portfolio will be called out. This will facilitate them falling in line in order to avoid stigma. Society’s new “cancel culture” power has helped to create change faster than it did in the past. VCs want to make money, so if they aren’t moving in the direction of progress, they will be left out.

This might be intuitive to you as a woman founder but I think it will be helpful to spell this out. Can you share a few reasons why more women should become founders?

In my opinion — as women, we typically care for others around us and we are good at reading the room. I personally feel women score high on emotional intelligence. Having business acumen as well as emotional intelligence is a dynamic duo. I could be biased toward women since I am one myself, but I do believe having those two skills makes for a great leader.

What are the “myths” that you would like to dispel about being a founder? Can you explain what you mean?

That you have to be smart, have a degree in Entrepreneurship or have attended Wharton Business School. One of my favorite quotes is “Being smart isn’t about knowing all the answers, but knowing where or how to find them”. As long as you are willing to learn and network, you have the ability to add more tools to your skillset. You don’t have to know all the answers to start, but at minimum, have a path where you can get the answers you need.

Is everyone cut out to be a founder? In your opinion, which specific traits increase the likelihood that a person will be a successful founder and what type of person should perhaps seek a “regular job” as an employee? Can you explain what you mean?

It’s been said time and time again, one has to have Grit. This is the most important determination for success. If you are the kind of person who gives up easily, a “regular job” is best for you.

Ok super. Here is the main question of our interview. Based on your opinion and experience, What are the “Five Things You Need To Thrive and Succeed as a Woman Founder?” (Please share a story or example for each.)

  1. Be organized — When I first started, I did not know the importance of being organized. I did not take proper inventory counts. I did not bucketize my expenses and when tax time came, it was a mess, an absolute mess. I had no idea how many items I had sold. I was unable to determine my cost of goods sold. I had a lot of bookkeeping to do.
  2. Be an Avid Learner — I am constantly learning new things for my business. Primarily because I don’t want to have to pay someone to do it. But you have to take time and invest in your business by investing in yourself, as well as learning and increasing your business acumen.
  3. Surround yourself with like-minded people. You need a mentor or a business partner/friend you can bounce ideas off of. Being an entrepreneur can be a lonely endeavor sometimes. It is best to connect with individuals who know where you are coming from.
  4. Believe in your business. Your belief in your business is what will keep you going on days when you may question why you started.
  5. Be okay with being nervous and scared — I am nervous and scared 95% of the time, because I am constantly learning something new. My belief in my company keeps me going.

How have you used your success to make the world a better place?

From our 2020 sales, we were able to donate $10,000 to I AM CULTURED.org, a 501c3 doing work in and for the Black community. I am honored that we were able to donate to charity during a time when people have been losing their lives and losing their jobs.

You are a person of great influence. If you could inspire a movement that would bring the most amount of good for the greatest number of people, what would that be? You never know what your idea can trigger.

To me, that is exactly what I am doing with Bifties. Sending a gift is a love language. Sending a gift that features multiple Black-owned brands (or what we like to call a Bift) is a gift that keeps on giving. Our gift boxes at minimum could have 6 different Black-owned brands in one box. That is six different businesses, not including Bifties, being supported through the act of gifting!

We are very blessed that some very prominent names in Business, VC funding, Sports, and Entertainment read this column. Is there a person in the world, or in the US with whom you would love to have a private breakfast or lunch with, and why? He or she might just see this if we tag them.

I don’t have one particular person I would like to talk to, however, if I had to choose one, it would have been Walt Disney — but alas he isn’t here to talk to. I would love to actually be able to sit with a group of women founders, especially those with children, and have a group talk about scaling their business, and how they transitioned from their 9–5 to full time entrepreneurs, how they manage work life balance, or what it’s like having a VC fund your company? Is it more stressful. etc.?

Thank you for these fantastic insights. We greatly appreciate the time you spent on this.


Female Founders: Constance Panton of Bifties Gifts On The Five Things You Need To Thrive and… was originally published in Authority Magazine on Medium, where people are continuing the conversation by highlighting and responding to this story.

Female Founders: Wen Zhang of INNW Institute On The Five Things You Need To Thrive and Succeed as a…

Female Founders: Wen Zhang of INNW Institute On The Five Things You Need To Thrive and Succeed as a Woman Founder

An Interview With Candice Georgiadis

Slow Down — It is a marathon, not a sprint. Take care of yourself mentally. It is always easy and tempting to pull an all-nighter. When you first start your business, you are so excited to work non-stop and get things done, which easily becomes the norm and default mood. However, starting a business is a marathon, not a sprint. No successful business can be built overnight. Building a successful venture requires time and intention to create value for your customers or users and deliver consistently.

As a part of our series about “Why We Need More Women Founders”, I had the pleasure of interviewing Wen Zhang.

Wen Zhang is the Founder and CEO of INNW Institute, with a mission to empower and support founders to grow and scale their businesses.

Wen succeeds in both the startup and corporate world with experience in software, hardware, and service-based business models. She has also achieved success in launching a new business, expanding the market internationally, and scaling and managing global enterprise business. In a Fortune 500 company, she was leading a $320M yearly product portfolio while managing 400 sales teams across North America. She is passionate about supporting founders to grow and scale their ventures, working through their business model as well as the pitching process to connect and resonate with investors and customers via pitch deck.

Wen holds a Master’s of Science (MS) degree in Marketing and Advertising from the University of Illinois (Urbana-Champaign), a Master of Business Administration (MBA) from Duke University, and a Bachelor’s degree in Advertising from Yang’en University.

Thank you so much for doing this with us! Before we dig in, our readers would like to get to know you a bit more. Can you tell us a bit about your “backstory”? What led you to this particular career path?

I was born and raised in a small and rural isolated mountain town in China, without the Internet or public transportation to the outside world. Where I came from, girls were unwanted, and at the time, the only option for a girl was to become a wife and mother. Thankfully, decades later, much has changed. However, I was always curious about the world beyond the mountain. (Just like Moana from the Disney movie!) The desire to go beyond my town led me to discover a cassette machine, which was how I taught myself English. About four years after finding that cassette player (and 9 failures later), I came to the United States in 2011 to start my “American dream”.

Ten years later, after earning two Master’s degrees and achieving success in both the startup and corporate world, my curiosity remains the same. I am still living my American dream every day, and I’m even more eager to explore the world in a bigger way.

I realized when my American dream came true ten years ago, it defined and transformed who I am. Today, I want to empower founders and entrepreneurs, who also have a big vision, and help them take charge of turning their vision into reality. This is why I founded INNW Institute.

Can you share the most interesting story that happened to you since you began leading your company?

My husband and I are very social. We like to meet like-minded people and cultivate a community where we live, and we attend networking events, parties, and gatherings together often.

Before I started my business, in social events I was often referred to and introduced by as my husband’s wife. Since launching my business, I have often introduced him as my husband instead of the other way around.

Can you share a story about the funniest mistake you made when you were first starting? Can you tell us what lesson you learned from that?

One of the businesses that my husband and I started together was a consumer-packaged good (CPG) business, EverGreener. We spent $15,000+ on the patent application and legal process, which took over 5 months. However, after months of time and money investment, we were late in the holiday promotional sales cycle. We assumed once we filed the patent and had a website available that customers would fly in and buy our products immediately. Of course, it didn’t happen that way.

Lesson learned: Start selling now. It is never about having a perfect or pretty website. As a founder, your number one job is always to sell, whether it is selling your vision to investors for funding, or selling the idea to team members to inspire them to join, or selling the solution to your customers. You need to start selling your idea immediately and that is how you start building momentum to grow and scale. Don’t wait! It is never about the idea; it is always about the execution.

None of us are able to achieve success without some help along the way. Is there a particular person who you are grateful towards who helped get you to where you are? Can you share a story about that?

My husband has always been my biggest support. Entrepreneurship is not easy. There were moments when I did not think I had what it took to get to the next level. However, my husband has always been right alongside me, cheering me on and reminding me of all the amazing things I already achieved, and how amazing I am. His belief and his support mean the world to me. I am forever grateful for him and our relationship.

Ok, thank you for that. Let’s now jump to the primary focus of our interview. According to this EY report, only about 20 percent of funded companies have women founders. This reflects great historical progress, but it also shows that more work still has to be done to empower women to create companies. In your opinion and experience, what is currently holding back women from founding companies?

Generously speaking, fear of failure is the #1 reason women do not start a business. We are social creatures, and we often seek others’ approval first. We do not want to look bad or stand out. Therefore, women tend to be more risk-averse, and we would not start a business unless we believe it will be a successful venture. However, the truth is that you never fail. The moment you start embarking on a new journey or a new risk, you are already a success. All the lessons you learn along the way will provide valuable insight so you can improve upon your execution or pivot the business when needed. Those setbacks can be helpful market feedback. They provide validation or course correction when needed to build a successful business.

Secondly, compared to male counterparts, more women experience “imposter syndrome”. Therefore, many female founders simply feel as if they do not have what it takes to launch a business successfully (which is untrue). This usually stems from a lack of needed education, resources, or experience. Female founders, in general, are more likely to feel “less than”.

Furthermore, there are fewer role models or success stories out there for female founders. Women are not able to see someone who looks like her, or had the same experience as her and have achieved it. It is hard for a female to envision herself with that path of success without someone to look to.

Lastly, it is a lack of time and energy. Many women take care of their families, and especially those with young children. After balancing a full-time job and family responsibility, she rarely has time for herself, let alone time to start a business. Those are a few reasons that I feel women hold themselves back from starting a business.

Can you help articulate a few things that can be done as individuals, as a society, or by the government, to help overcome those obstacles?

  1. Cultivate supportive environment

When we all come together collectively to share our experiences, success, and fears, we grow stronger together. It is my firmest belief that when there is fear, we need to lean in and shine a light on it, which is how fear dissipates.

Surround yourself with supporters, and share what is in your heart — maybe it is the fear or that loud voice screaming saying, “you don’t have what it takes”. The act of speaking out loud and sharing with others, help you to see that you’re not an imposter anymore by definition. That can be liberating and freeing. This can be done in a supportive friend’s group, an accelerator program/group, or a mentoring environment. Any of these options is a safe space to come together.

Once we overcome that innate fear, or “imposter syndrome”, it is easier to see the possibilities and boundless potential in yourself and your vision.

At the end of the day, it is never about the resources, education, or experience, it is about being resourceful, creative, and finding a way to make it happen.

2. Resources & support

Companies and corporations should promote and enable more flexibility for workers. It would also help if the government provided financial compensation or incentives for females to start a business. Financial institutes and banks could also lower the barrier for female founders to borrow money when starting businesses. Collectively, female founders would have more time and resources to balance their responsibilities and support them in following their dreams to start their businesses.

This might be intuitive to you as a woman founder but I think it will be helpful to spell this out. Can you share a few reasons why more women should become founders?

In the startup world, for businesses to grow, founders typically need to raise capital. One important aspect of raising capital is financial projections, which simply means the anticipated growth of your company. There are many that I call “startup bubbles”, where the financial projection is crazily unrealistic, and therefore, the evaluation of the company is high. As a result, you often see startups raise an insane amount of money, then the business crashes, and none of those financial projections come to fruition.

On the other hand, a female founder will often take the more conservative approach to her business, meaning for every dollar raised, she will spend it more carefully and thoughtfully to receive the best outcome. Female founders, generally speaking, do not like to let people down, and they will do everything to make it happen. Therefore, the success rate for them to achieve that vision is significantly higher.

Secondly, women, in general, are better “salespersons”. Women are better able to connect with others and build relationships. As entrepreneurs, they can share their vision and pitch their business effectively from the start.

Lastly, women can be more eager to learn and less egotistical about wanting to be right. They tend to take feedback well and are more coachable. In the early seed stage, most investors invest in and weigh heavily on the entrepreneur or founder than the business. Coachability is the #1 capability that investors value in the early stage of investing.

What are the “myths” that you would like to dispel about being a founder? Can you explain what you mean?

Myth #1: You have to know everything.

You do not need to know everything. Curiosity is the best start. Along the way, you will learn how to problem-solve effectively, then you will work your way into the next solution. With our modern advances, you can easily search on Google or YouTube for just about any unfamiliar solution. You could also surround yourself with a trusted advisor or mentor to ask questions or bounce ideas off of. You can also seek advice, or hire a person whose strength is your weakness, and collaborate or partner with others who complement your skills and capability. You do not need to know everything to get started. The journey will unfold itself as you go. All you need is to get started!

Myth #2: It is a lot less scary than it is.

Fear of failure is more overwhelming than the failure itself. Even if your startup fails, you can always fall back to your job. Or you can find another job or go back to the life you had before founding a business. Regardless, you will learn valuable lessons, not only in business but also in life, about yourself. The fear of regret, or giving yourself a chance to start the business of your dream, would be more painful than failing. Just get started!

Is everyone cut out to be a founder? In your opinion, which specific traits increase the likelihood that a person will be a successful founder, and what type of person should perhaps seek a “regular job” as an employee? Can you explain what you mean?

Everyone can be a founder! If you have a fire on your heart, or there is something that you cannot stop thinking about, it is your responsibility to make it happen and share it with the world. The vision is yours to build, and I firmly believe that the world will be a better and brighter place when you share your light.

The top skill of being a successful founder is having curiosity. The inquisitive mind is curious about the world, often wondering why things are the way they are, why the problems exist, or what are possible solutions and why some work and others don’t. Simply being curious and asking the right questions will help you find the right path, despite how many pivots your business might have to make along the journey. A startup is all about pivoting and solving the right problem for the right customers.

However, people who are uncomfortable with ambiguity, or who need to be told what to do constantly, might not be a great fit for being a founder. The startup world is ambiguous, and no one tells you what to do. You will have to be disciplined and motivated to figure out what you want to build and achieve. You will need to create a vision and inspire and support your team to make them a reality. If you cannot see the vision nor understand how to lead yourself and others around you, you would not likely be a successful founder.

Ok super. Here is the main question of our interview. Based on your opinion and experience, What are the “Five Things You Need To Thrive and Succeed as a Woman Founder?” (Please share a story or example for each.)

  1. Mindset — Move forward despite the fear, because on the other side of fear is freedom. Of course, we all get scared from time to time. I remember when I went skydiving for the first time, and I was so scared as we were ascending. Right at 14000 feet, the tandem jumper asked me if I was ready, I said “no!” He said, “Alright, let’s count 3, 2, 1 together.” And as magical as it sounds, as I was counting, I was only focusing on the numbers, and not the jump itself. Once we got to 1, we made the jump together.
    The first 3 seconds in the air were terrifying! It felt as if my heart sank into a deep black hole and the world froze. I could not breathe. Right after that, however, I started realizing that I was flying. I could see the clouds, the birds flying by, and buildings in the far distance. I felt so free and liberating. It was such a magical experience. Without fear, there is no freedom. There are simply two sides to the coin. Take a jump, and only by doing so can you move forward to make progress and an impact in this world.
  2. Belief — Believe that good is good enough, and progression is better than perfection. You can not be perfect. My client Nikki* was in the initial sales call phase of testing product-market fit. It took weeks to secure the call. She wanted everything to be perfect. She strategized questions to ask, the scenarios to ask about and built a fancy excel sheet. She wrote down a detailed script, imaging how the conversation would go, and asked me for feedback. After a few revisions, she had the script down to exactly what she would say, line by line (including what small talk she would say and how/when the first question be asked).
    Right before the scheduled call, I asked her to drop the script, forget about everything we wrote down or talked about, and talk to the customers as human beings and speak her heart and trust herself.
    The result was stunning. The customers loved what she has to offer, but most importantly, they were impressed by her professionalism, authenticity, and passion. This was how she nailed her first “yes” in sales. I do not know what would have happened if she stuck with her script and tried to be perfect, but the act of believing in herself and not being perfect is the reason she won the deal. *Name changed for her privacy.
  3. Change — Keep learning and adapting. Change is the only contact factor in the startup world, and pivoting is the name of the game. Name any successful business and I can bet that none of them got it right on their first shot.
    For example, in 2005, Twitter started off as a podcasting company. Later when Apple iTunes launched podcasts, Twitter pivoted to offering online news and social networking by microblogging, and the rest is history. All we can do is to remain curious to keep learning what works and what does not. Keep pivoting and adapting to the market or the customers, which is how you win in any marketplace.
  4. Grit — Get down and get up. Rejection is coming. Building a successful startup is hard; there is no doubt about it. Every single aspect of launching a business is a challenge on its own. Once you build a successful minimum viable product (MVP), now it is time to pitch either to investors for funding or to existing or potential customers for pilot projects. On average, you will get at least 50+ “nos” before you get one “yes”.
    Taking rejection after rejection is not easy. The truth is, it does not matter how you get knocked down, all that matters is how you get back up. Grit is the tenacity of adding passion, which will be your secret weapon. When the night is dark and long, it is that fire inside you that will pull you forward to try again tomorrow. Among all the rejections, how you keep the faith and passion burning and get up the next day is one critical factor of running a successful business.
  5. Slow Down — It is a marathon, not a sprint. Take care of yourself mentally. It is always easy and tempting to pull an all-nighter. When you first start your business, you are so excited to work non-stop and get things done, which easily becomes the norm and default mood. However, starting a business is a marathon, not a sprint. No successful business can be built overnight. Building a successful venture requires time and intention to create value for your customers or users and deliver consistently.

Though it might sound counterintuitive, speeding up oftentimes requires us to slow down. Slow down to at least allow one day of the week where you are not working. Instead, spend time on tasks and projects that rejuvenate you and replenish your creativity and energy. Then, you can come back Monday, full of excitement, and continue building your empire.

How have you used your success to make the world a better place?

Today, I help startup founders pitch effectively to investors, partners, or customers.

When I worked with a biotech scientist helping her articulate a compelling vision and pitch to investors, she went on to develop a product that saved thousands of lives through bacteria and virus prevention in wound healing. I worked with an educated tech founder, whose product went on to bring accessibility of education to thousands of people in hopes of getting them out of poverty. Those are just a few examples.

I help visionaries articulate their business and why they matter, which helps them connect to and resonate with the right investors, partners, mentors, or customers to grow and scale their business. As a result, I believe this is how I share my gift with the world — by contributing to the advancement of innovation and humankind.

You are a person of great influence. If you could inspire a movement that would bring the most amount of good for the greatest number of people, what would that be? You never know what your idea can trigger.

One less fear a day — a 30-day fear challenge! Do one thing that scares you every day for 30 days. Whether it is public speaking, or calling a relative or parent that you have not spoken to for years or asking for a discount at your favorite store or restaurant, or if you’re feeling adventurous, lying down in a busy intersection for 2 minutes, just do one thing that scares you for 30 consecutive days. (Disclaimer: Please make sure whatever you do is safe and within legal boundaries!) You will be amazed who you are becoming and stepping into after 30 days.

I see growing a business as similar to living your life. It is never about money or success. It is about who we are becoming. Once you overcome the false fear that we all have within us, you will be amazed by countless ideas and possibilities that come your way. Dream big, because the world truly is your oyster. You can create a world with the change you want to see.

We are very blessed that some very prominent names in Business, VC funding, Sports, and Entertainment read this column. Is there a person in the world, or in the US with whom you would love to have a private breakfast or lunch with, and why? He or she might just see this if we tag them.

Kendra Scott — She not only builds a brand successfully in a highly competitive industry, but she also fosters an entrepreneurial community through the University of Texas at Austin that supports female entrepreneurs and gives back. I am inspired by her journey, her success, and more importantly, her intention to cultivate a community to support female founders.

Thank you for these fantastic insights. We greatly appreciate the time you spent on this.


Female Founders: Wen Zhang of INNW Institute On The Five Things You Need To Thrive and Succeed as a… was originally published in Authority Magazine on Medium, where people are continuing the conversation by highlighting and responding to this story.

Lessons from a Thriving Power Couple, With Chelle and David Neff of Urban Betty

An Interview With Candice Georgiadis

Make time for each other. To thrive, you have to be able to connect and spend time together. We book a standing date every Sunday night. We either go to the movies or eat dinner. It’s funny because we have been “dating” more since we had our son this year. Before having our son, we just planned stuff here and there, and now we make it a priority to spend time with just the two of us.

As a part of our series about lessons from Thriving Power Couples, I had the pleasure of interviewing Chelle and David J. Neff.

Chelle Neff has been a leader in the U.S. salon industry since founding Urban Betty in 2005 and has more than 20 years of experience creating innovative practices in the salon and beauty worlds. Neff has successfully grown Urban Betty’s revenue year after year and today has two salon companies that house more than 70 employees. Due to its continued success, the salon is expanding and opening a third location in 2022 and launching an Urban Betty product line in the fall of 2021.

My husband, David J. Neff currently works as the VP of eCommerce consulting at Accenture Interactive. He works with Fortune 500 brands on their eCommerce organizational strategy and builds their teams for growth.. He is the author of three books, including “The Future of Nonprofits: Thrive and Innovate in the Digital Age” and IGNITE: Setting your Organization’s Culture on Fire with Innovation. He’s a 2x entrepreneur himself.

Thank you so much for doing this with us! Can you tell us a story about what brought you two to your respective career paths?

Chelle — I began my journey as an entrepreneur by first being an employee in the salon industry. I knew from a young age that I wanted to do hair. At the age of sixteen, I enrolled in Cosmetology school at my high school. When I received my license in 1995, I started working behind the chair at Supercuts. I slowly worked my way up the ladder to higher-end salons. I got a small suite at the Gallery of Salons and was an independent contractor five years later. That was my initial stepping stone to opening my own salon company, Urban Betty in 2005.

David — I began my career at the American Cancer Society where I helped them take some of our first eCommerce orders and designed our first eCommerce Web sites, as well as helped them take our offline events (like Relay For Life) and put them online. I also was instrumental in starting our social media policies and practices, building our first mobile apps (remember Palm Pilots?!), and launching online communities for patients and cancer survivors. After that I started my own consulting company and co-founded a tech startup called HelpAttack! that focused on social media fundraising for nonprofits. After that company wrapped up, I joined a small startup consulting company called Ants Eye View where I worked on eCommerce and digital strategy projects. We then sold that to PwC where I stayed for a number of years. After PwC I joined another small startup in Austin called Clearhead that focused on growth teams and eCommerce A/B Testing and Personalization. As a member of the executive team, I helped sell that to Accenture Interactive, which is where I work today.

Can you share the most interesting story that happened to you since you two got married?

In 2013 we were walking around our Crestview neighborhood when we saw a home that looked a lot like the Alamo (hoarders edition). As home-tour addicts, the house prompted us to look for a tour of weird homes in Austin. When we found absolutely nothing, we couldn’t believe it! Then the next week, David suggested we do it ourselves. Yikes! So in 2014, we bought a house, got married, and produced their first Weird Homes Tour. After eight years, we hosted tours annually in 6 cities, had a home featured in a Netflix show, and even wrote a book together, Weird Homes: The People and Places That Keep Austin Strangely Wonderful.

Can you share a story about the funniest mistake you made when you were first starting? Can you tell us what lesson you learned from that?

In 2002, I launched a website with a terrible Urban Betty logo. At the time, I thought my logo looked good. It was a lady with a city background, and she seemed very cartoonish. Think Sex and the City if it were a children’s book. Not good. We reworked it after a couple of years. I recently found an old scrapbook with my first brochure and the original logo. I showed it to my employees, and they couldn’t believe how bad it was. We all had a good laugh! I learned that you should constantly be re-evaluating your brand and evolving to stay current.

What do you think makes your company stand out? Can you share a story?

In a world that considers college the only option for success, my salon company stands out, empowers women, and gives each person who works here the ability to become a future shareholder and grow to have an income well over 100k without a college degree. At Urban Betty, we pay our employees well above the industry average WITH BENEFITS (¼ of the stylists make six figures in my salon, where the industry average is $22k).

I have brought on two current employees to be shareholders in our salon company — encouraging entrepreneurship and helping women achieve their dreams of owning a business. I have also created a plan for more employees to become future shareholders and launch it in 2022. In addition, we host personal growth retreats for our employees and have developed an innovative mentorship system. We want to shatter the glass ceiling and elevate our industry.

Are you working on any exciting new projects now? How do you think that will help people?

In November of 2021, we will launch an Urban Betty clean beauty line with two shampoos, conditioners, and plans for more products. My goal is to continue to grow our brand in the next year through more locations, new services, shareholders, and, most importantly, a product line. Our mission is to empower other women through these endeavors. The Urban Betty product line will be a launchpad to give back to female entrepreneurs by donating 1% of its profits to Big Austin. We chose BiGAUSTIN because they are a leader in powering self-sustainable small business development by providing business consulting, business planning & funding solutions to women entrepreneurs in Texas. I was once that woman, and if it weren’t for Big Austin that helped me with funding, I wouldn’t be here today.

What advice would you give to other CEOs or founders to help their employees to thrive?

You help others to thrive by letting them take the wheel. If you are a leader who has to have input on every decision inside your company, others won’t take the initiative to grow the company. You have to trust your employees and let them make decisions on their own. Sure, you can help guide people. However, there is a delicate process where you can empower people, ask for their ideas, and let them execute. At Urban Betty, we implemented the “Decision Tree” from Fierce Conversations by Susan Scott. When I started, every single employee came to me for every single question that they would have. It became exhausting. Changing over to this system empowered my employees and gave me time back.

How do you define “Leadership”?

To me, leadership means connection. To grow and maintain your culture while you lead, you must stay connected with your team. Know every person that works for you and listen to them. Ask them questions about their life, and don’t be afraid to be vulnerable and talk about your life. If you can cry and laugh with your team, you will forge a bond like no other. Being strong is great, but being vulnerable is even more powerful. Vulnerability and our desire to show our human side will connect us all.

None of us are able to achieve success without some help along the way. Is there a particular person who you are grateful towards who helped get you to where you are? Can you share a story about that?

About twelve years ago, I was doing hair when a new guest named Rebecca Hamm came in. When I asked her what she did for a living, she said that she meets with people to help them heal trauma in their lives. I thought, “What the heck, I’ll schedule a visit.” When I first met with her, I admitted things out loud about my life that I had never told another person. It was an awakening, and I realized that I needed much help in my personal life. What I thought would be one visit turned into weekly visits that changed my life. And I still meet with her to this day! Problems never go away, and you always need a fresh perspective in life and business to get you out of your head.

She helped me gain the perspective I needed to know my worth, and she helped me let go of the fears I had surrounding scaling my business. I suggest that every person in business have a life coach, guru, therapist, or whatever you feel comfortable calling them in your life. Meet with them regularly and make sure they aren’t afraid to call you out on your BS.

How have you used your success to bring goodness to the world?

I had the realization one day that my salon company is a great platform to help other people and support organizations in the world. Before the pandemic, every year, we hosted an annual women’s clothing swap (and we are planning to bring it back in 2022), which benefits The Safe Alliance, a shelter in Austin for battered women and children. Usually, over 200 women show up to drop off their gently used clothing and take it home with them, whatever clothing they like. All leftover items are donated. The month of September is Leukemia awareness month and anyone willing to donate their hair during this month receives a free haircut from us. Any other month of the year, we offer 50% off your haircut for every guest willing to cut at least eight inches of their hair and donate it to this great cause! In 2015, I joined the Austin Classical Guitar board, a non-profit that does educational outreach to children through music. I renewed for a second term in 2018.

In 2019, I joined Impact Austin with more than 100 enthusiastic members eager to pool resources for a combined, more significant impact. We are now one of the nation’s largest women’s philanthropy groups. Impact Austin dedicates to helping women achieve their full philanthropic capacity. The membership requirements are to be female and to donate $1,250 each year. We combine $1,000 from each member’s annual gift to fund high-impact grants that we award in June using a collective giving model.

What are the “5 Things You Need To Thrive As A Couple”? Please share a story or example for each.

  1. Make time for each other. To thrive, you have to be able to connect and spend time together. We book a standing date every Sunday night. We either go to the movies or eat dinner. It’s funny because we have been “dating” more since we had our son this year. Before having our son, we just planned stuff here and there, and now we make it a priority to spend time with just the two of us.
  2. Laugh. One of the things that bond us is our love of silliness. We have all these funny “inside” phrases, weird voices, and jokes. We also love all things Halloween/horror-related. This year we went to Universal Horror Nights for the first time together, and David had more fun laughing at me getting scared than going through the actual haunted houses.
  3. Travel. Having a once a week date night is excellent; however, taking a trip and genuinely unplugging from work helps keep David and me more connected than ever. We have an ongoing list of all the places we want to visit. We plan one domestic and one foreign trip each year. Last year we went to Mexico for five days and came back rested and connected.
  4. Make a five-year plan. You can’t thrive as a couple if you don’t have the same vision for the future. And making a five-year plan will help each of you have the same family, financial, and career goals. Two years ago, David and I created a five-year goal board with the categories of family, travel, financial, and careers. Through this, we mapped out what we each expected to happen each year and where we saw ourselves. It’s also a great way to manifest your goals. Every six months, we look at this five-year plan to check off things we’ve accomplished or to change a goal that might look different.
  5. Learning to listen. This is the most powerful tool you can have to not only thrive as a couple but thrive in life. I heard the phrase “Listen with your nose” once, and it clicked for me. That means that while someone else is talking, all you have to do is take breaths and listen. It sounds weird, but it works. Many times all we are doing is waiting for the other person to stop talking to say our point. What if you just kept asking questions and listened instead? It’s a powerful thing.

You are people of great influence. If you could inspire a movement that would bring the most amount of good to the most amount of people, what would that be? You never know what your idea can trigger. 🙂

I would love to inspire a movement of supporting other people’s successes. The world is not one pie for everyone. When one person is successful, it never takes away from you. Your worth and all that you have relies on your emotional well-being and your beliefs surrounding that. Whenever you celebrate another person’s success, you draw that same energy onto yourself. I would love for everyone out there to want others to succeed and be happy for them!

Can you please give us your favorite “Life Lesson Quote”? Can you share how that was relevant to you in your life?

My favorite quote is, “How do you eat an elephant? One bite at a time.” I heard this quote right after opening my salon company, and I was utterly overwhelmed with everything that I needed to do. I believe that all movement is forward movement. Even the most minor thing like having coffee with another business owner — asking them one question may help you get to where you want to go.

We are very blessed that some of the biggest names in Business, VC funding, Sports, and Entertainment read this column. Is there a person in the world, or in the US with whom you would love to have a private breakfast or lunch with, and why? He or she might just see this if we tag them 🙂

I would love to meet Bethenny Frankel. I love the empire that she has created with her brand. She has had many challenges in life and has overcome them all with laughter and even more success. I am so proud of her!

How can our readers follow your work online?

Facebook: https://facebook.com/urbanbettysalon

Instagram: https://www.instagram.com/urbanbetty/

Linked In: https://www.linkedin.com/in/urbanbetty/

Twitter: https://twitter.com/urbanbetty

Youtube: https://www.youtube.com/c/UrbanBettySalonAustin

David’s Twitter: https://twitter.com/daveiam

David’s LinkedIn: https://www.linkedin.com/in/david-j-neff/

David’s various books: https://www.amazon.com/David-J-Neff/e/B004BIHRDK?ref=sr_ntt_srch_lnk_1&qid=1635960952&sr=8-1

This was very meaningful, thank you so much. We wish you only continued success on your great work!


Lessons from a Thriving Power Couple, With Chelle and David Neff of Urban Betty was originally published in Authority Magazine on Medium, where people are continuing the conversation by highlighting and responding to this story.

Lillee Jean: Five Ways For Influencers To Monetize Their Brand

An Interview With Candice Georgiadis

Participate in worthy causes. As a whole, and as a brand, it is good to be involved with your community, and also involved with those who need aid. Giving back is one of the most important components to monetizing anyone’s brand. It is not only good relations, but also it feels really good to give back to the people that have helped you grow.

As part of my series about “How Influencers Can Monetize Their Brand”, I had the pleasure of interviewing Lillee Jean.

Lillee Jean is a New York City influencer, entrepreneur, actress, model, beauty and lifestyle blogger, self-taught makeup artist, environmentalist, and anti-online bullying advocate. She focuses on creating beauty and health content for her YouTube Channel, as well as now hosts an online live celebrity web series on IG Live. Lillee Jean also uses her channel to advocate for mental health, as well as to talk to her fans about the effects of bullying and cyberbullying, weaving education into her conversations.

Thank you so much for doing this with us! Before we dig in, our readers would love to get to know you a bit more. What is your “backstory”? What brought you to this point in your career?

I was an extremely imaginative little girl, and I loved collecting dolls, such as Barbie and American Girl Dolls. When my mother gave me my first AG Doll, I told her that I would take care of her if she bought her for me (I never broke that promise, and she is still mint to this day). I started filming my dolls in different fun play scenarios, such as, “the girls take gymnastics”, when my parents bought me an iPhone. It was so much fun that I began creating stop-motion blogs with them and uploading the videos to a blog I set up.

Can you share the funniest or most interesting story that happened to you in the course of your career?

Filming a video or attending an event is simply unpredictable, which is why so many funny things can happen when you are in the middle of a shoot. One of the more colorful experiences I had, was when I was filming a short vlog in New York City, and it was an extremely breezy day. We are a small team, so we all kind of do double duty on things that need to get done. We had a small table set up with makeup, etc., and I wasn’t looking as I was talking, and banged into the table, setting off a series of events, with everything falling all over the city street. That was funny looking back, but stressful too!

How have you used your success to bring goodness to the world?

I try to help people as much as possible, as I am blessed to be doing what I love to be doing, and appreciate all that I have. Whenever I can, I ensure that I pass it forward to someone, specifically when it comes to donating makeup to women shelters etc.

You have been blessed with great success in a career path that many have attempted, but eventually gave up on. Do you have any words of advice for others who may want to embark on this career path but know that their dreams might be dashed?

If you truly love doing something, nothing should take you off your game. Never let anyone tell you that you can’t do something. You got to stick to your own convictions, and no matter what, as long as it makes you feel good, stick with what you feel is going to be a profitable and good fit for you. Remember, you are the one that is ultimately going to have to live with that job, nobody else but you.

None of us can achieve success without a bit of help along the way. Is there a particular person who made a profound difference in your life to whom you are grateful? Can you share a story?

Hands down my parents. They have been so supportive of what I want to do, I’m very lucky. When I was about 15, I started getting more and more offers to do content, etc., so my parents supported my vision and allowed me to switch to home schooling, so I could pursue my passion, without sacrificing my education.

So what are the most exciting projects you are working on now? How do you think that might help people?

I’m very excited about a documentary on online bullying I am working on. Fortunately for me, a family friend is a director and writer, who has had several notable projects in Tinsel Town. I’m very excited for people to hear my story, which I’ve written a lot about. The most exciting part that I am looking forward to accomplishing is educating people on online bullying, and what is and what isn’t acceptable, as well as attempting to get a law put in place, that places more resources at people’s fingertips, as well as a credible federal law, that will deter anyone from acting the way the people who have attempted to hurt me have done.

What are your “Top Five Ways That Influencers Can Monetize Their Brand” . (Please share a story or example for each.)

  1. Cross-Platform. It is really important to ensure that you are cross-platformed on each social network site you use. If you don’t have yourself optimized you are not utilizing the internet to the fullest for yourself;
  2. Participate in Networking. It has been extremely valuable to me to network with my peers, as well as people that I come across on the internet, even if they are not in the same field. You never know who might be the next important supporter of yourself;
  3. Know Your Brand. In my situation, I am the brand. It took me awhile to realize that, and know who Lillee Jean was. Once I was able to define that in my head, it has become easier to market myself;
  4. I suggest for anyone breaking into any entertainment business to get a good publicist. You are the brand, even if you are selling a product, but how do people know who you are, or what you are about, if they don’t know that you are there?
  5. Participate in worthy causes. As a whole, and as a brand, it is good to be involved with your community, and also involved with those who need aid. Giving back is one of the most important components to monetizing anyone’s brand. It is not only good relations, but also it feels really good to give back to the people that have helped you grow.

You are a person of great influence. If you could inspire a movement that would bring the most amount of good to the most amount of people, what would that be? You never know what your idea can trigger.

I wholeheartedly would like to see medical care become more assessable for people in the United States. I came to realize that with the Lockdown, how many people need mental health services, and unfortunately can’t obtain them, due to the high cost of medical insurance and providers. I would support an easier way for people to be able to keep themselves well and happy.

We are very blessed that some of the biggest names in Business, VC funding, Sports, and Entertainment read this column. Is there a person in the world, or in the US whom you would love to have a private breakfast or lunch with, and why? He or she might just see this. 🙂

I would love to meet Rep. Pramila Jayapal. She is so strong in her ideas and steadfast in what she wants for this country. I’ve admired what she has done in moving a progressive agenda forward in the face of Senators and Representatives that have been in Washington longer than she has. I am betting it would be a fascinating luncheon.

What is the best way our readers can follow your work online?

Instagram: https://www.instagram.com/lilleejean/

Youtube: https://www.youtube.com/channel/UCGQF-GZ2oWfgb1NN3QtJJlA (Lillee Jean)

Websites: https://www.lilleejean.com and https://www.lilleejeanbeauty.com

Facebook:https://www.facebook.com/REALlilleejean/

Twitter: https://twitter.com/RealLilleeJean

Pinterest: https://www.pinterest.com/LilleeJean

Digital Art: https://www.deviantart.com/lilleejean

Giphy: https://giphy.com/lilleejean

Tenor: https://tenor.com/official/lilleejean

Thank you for these fantastic insights. We greatly appreciate the time you spent on this


Lillee Jean: Five Ways For Influencers To Monetize Their Brand was originally published in Authority Magazine on Medium, where people are continuing the conversation by highlighting and responding to this story.

Keren Tsuk of Wisdom To Lead: How To Develop Mindfulness During Stressful Or Uncertain Times

An Interview With Candice Georgiadis

Dare to be in a state of uncertainty — and not know the answers

As individuals and as leaders, we need to learn to live with the unknown and with uncertainty. We are living in a hectic reality that is continuously changing and we can’t always see the full picture. We need to learn to trust ourselves and the process. For example, say you are a manager who needs to figure out with your team a new product, service or just a challenge you have with one of your clients. Start the meeting by allowing time for the solution to emerge and unfold. Invite your team members to share their experiences and their viewpoints. Create space for the unknown, and, if you can, tell them that they don’t need to find a solution by the end of the meeting. In a paradoxical way, there is a bigger chance that the solution will emerge even more quickly when we give it enough time and we create the space.

As a part of my series about “How To Develop Mindfulness And Serenity During Stressful Or Uncertain Times,” I had the pleasure of interviewing Keren Tsuk, PhD.

Keren Tsuk, PhD is a sought-after speaker, consultant, and thought leader in 21st century leadership. As founder of the consulting firm Wisdom To Lead, she specializes in the development of senior management teams and corporate leadership. Tsuk guides companies and senior management teams to reach their full potential using various techniques in the field of mindfulness. She is also the author of Mindfully Wise Leadership: The Secret of Today’s Leaders.

Thank you so much for doing this with us! Our readers would love to “get to know you” a bit better. Can you share with us the backstory about what brought you to your specific career path?

I was raised in a home where my father, a scientist, managed large institutions, and my mom, a spiritual woman, worked in education. I always searched to blend these two aspects of life in my work: the material world and the spiritual world. Then, when I was a child, we relocated to South Africa for a few years, and this taught me how to adapt to change and increased my curiosity for people and cultures. In my youth I was active in Scouts, and I loved the activities with all my heart. From all of these experiences, I witnessed and learned how to lead and impact others.

What is also important to my journey is that I was raised in Israel. It is a country of contradictions, a country in survival mode, in conflicts with its neighbors. At the same time, it’s also a cosmopolitan country made up of various identities, known as a start-up nation at the cutting edge of technology and innovation. When I reached eighteen, I served in the Army as part of my mandatory service to my country. I was a combat sniper instructor, which is a masculine role. I found that taking on this work strengthened and nourished my leadership abilities and provided me with qualities such as toughness, focus, determination, and structure. Later on, when I went to university, I decided to study to become an organizational consultant.

Along my journey, I understood that I was meant to lend my skills to bring on meaningful changes in organizations and within leaders. However, during my journey, I also began to understand that I needed to transform and connect to the other side within me, to the side of me that brough support, empathy, compassion, and being vulnerable to my work. I understood that I must evolve and engage in inner work, increasing my consciousness and my self-awareness to be in service to leaders who wanted to evolve and develop their own organizations.

In my PhD, the core question I wanted to answer was how leaders could combine two aspects of life: the material world and consciousness. How can leaders enable financially-successful organizations and still engage their employees from a place of intrinsic motivation, meaningfulness, and self-transcendence? And, from this place, how can leaders enable employees to be creative so that the organization can bring cutting-edge innovation into the mix?

In my research, I have found that mindfulness is a crucial element for successful leadership. So, based on my academic background, professional and personal experiences, I developed my Mindfulness Based Leadership course, retreat and lectures.

Can you share the most interesting story that happened to you since you started your career?

About five years ago, a colleague started a mindfulness course at Tel Aviv University. Another colleague suggested that I should attend the course and collect examples for a book I had planned to write. I immediately told myself no; I have nothing to learn there at all. And here’s what’s important: we all have an automatic response that we lean back on. I call this our inner automaton. My automaton wanted to push away from the opportunity, claiming that I already knew everything about the subject. Even so, I decided to push back and attend, and I assisted my colleague in collecting and writing the material. I just went to be there, to learn and help. During the course’s last session, I met a visiting professor from Hong Kong who had developed a Masters’ program in leadership that included a thirty-hour mindfulness course; he invited me to teach there. This opportunity opened a whole new window in my career and a new world of work.

What advice would you give to other leaders about how to create a fantastic work culture?

To create a fantastic workplace, leaders have to start by seeing their employees as whole human beings. Create a sense of community so that people will feel seen and connected to each other beyond functional work. When people feel seen and when they feel that leaders care for them — and not in a cynical, output-oriented way — they will want to be part of the company and will be engaged.

In addition, leaders have to embrace Triple Bottom Line principles: profit, people, and planet. Work with the environment and with people in mind, and strive for a profit-to-employee ratio connecting employees’ personal goals with the organization’s financial goals. Search for ways you can enable your employees to flourish and grow in parallel to the organization’s goals. Don’t try to fit employees into organizational needs; rather, try to find alignment in parallel growth.

For example, if you see that an employee has already fulfilled themselves in their current job and wants to grow toward the next challenge, explore this. Explore whether there is alignment between his path and the organization needs. Then, custom-tailor a new job description for your employee so that they might want to stay and flourish. This approach creates a workplace that engages talented people and enables them and the organization to thrive, be creative, and innovate.

Is there a particular book that made a significant impact on you? Can you share a story or explain why it resonated with you so much?

When Things Fall Apart: Heart Advice for Difficult Times by Pema Chodron teaches us how to handle uncertainty and adversity. When I read the book, it gave me a wider perspective on challenging situations and how to handle them. Each and every one of us go through tough times, especially today under pandemic conditions which are transforming the world. We are experiencing uncertainty, ambiguity and complexity. It looks like the uncertainty is here to stay. This is why being present and being able to navigate in uncertain and challenging times is a crucial skill that we need to embrace and nourish.

In the beginning of her book, Chodron shares a difficult experience she went through when her husband divorced her and her life felt apart. She felt a lot of anger and fear. However, this turning point brought her closer to her mission in life, as she encountered Buddhism and went on a path to become a teacher. At the end, she was thankful for the experience, and that is a major theme of the book — the idea that life is all beginnings and endings. Moreover, she talks about becoming familiar with fear, and looking it right in the eye so that we can really come to terms with what we feel that we cannot address. This resonated with me so much; this is what being mindful truly means. Being mindful is to feel our various emotions without disconnecting from them, and choosing freely how to react instead of being managed by our own feelings and emotions. So, if I feel fearful right now, I will accept that part of me feels scared right now but I won’t let this fear paralyze me. Acknowledging fear allows us to keep on going toward our goals.

Ok, thank you for all that. Now let’s move to the main focus of our interview. From your experience or research, how would you define and describe the state of being mindful?

Mindfulness is the ability to be aware of an experience in a nonjudgmental way and not be managed by it. As Victor Frankel defined it, mindfulness is the space between stimulation and response. As we broaden that space, we can choose our behavior freely. The state of being mindful is the ability to be aware of our feelings and emotions and give them space and expression, as opposed to becoming alienated, fragmented, and even detached in a moment of challenge.

For example, if I am being triggered by a colleague shouting at me, instead of shouting back, I would connect to my own feelings of discomfort. I would become mindful of my emotions such as anger, frustration, or whatever arises. Taking a deep breath, I would acknowledge those unpleasant feelings and decide how to react from a place of awareness. My ability to move between these two realms and choose my behavior, this is moving into mindfulness.

This might be intuitive to you, but it will be instructive to spell this out. Can you share with our readers a few of the physical, mental, and emotional benefits of becoming mindful?

In chapter 3 of my book, I go into these benefits in a lot more detail, but here are the major benefits of shifting toward a mindful way of life.

Increased focus. Mindfulness meditation affects people’s ability to focus and not be distracted, which increases our quality of attention and memory and decreases repetitive thoughts.

Awareness. Mindfulness practitioners have a higher level of awareness and fewer depressive symptoms or bad moods, and are less affected by mind-wandering.

Stress reduction. Mindfulness reduces stress and anxiety, and have much lower levels of depression.

Emotional regulation. Regular meditation reduces emotional reactivity and alters people’s ability to use emotional regulation strategies in a way that allows them to experience emotions selectively.

Better relationships. A mindful person may experience a higher level of satisfaction in a relationship because of his or her ability to communicate and respond well to pressures created in the relationship.

Ok. Here is the main question of our discussion. The past 5 years have been filled with upheaval and political uncertainty. Many people have become anxious from the dramatic jolts of the news cycle. The fears related to the pandemic have only heightened a sense of uncertainty, anxiety, fear, and loneliness. From your experience or research what are five steps that each of us can take to develop mindfulness during such uncertain times? Can you please share a story or example for each?

Step 1: Meditate

When we practice meditation, it changes our brain for the better. Meditation increases activity in the prefrontal cortex, the advanced part of the brain that is connected to self-regulation, focusing, and planning for the future. As we practice meditating and staying with any discomfort that arises, it actually helps us to cope better with uncertainty and uncomfortable situations in real life. We can practice this by being present with unpleasant postures or thoughts during meditation, without trying to change them. Sometimes, during meditation practice, when we do this, our feelings transform. For example, in one of the Mindfulness Based Leadership courses I facilitated, one of the participants shared that during meditation she felt a really strong, painful physical sensation. Instead of trying to move her body in an automatic way, she acknowledged the feeling and it transformed to a different sensation entirely.

Step 2: Give place to and speak your feelings

Usually when we are stressed, we act upon stressful emotions. This means that our emotions manage us. However, by connecting to those feelings and giving them space to exist, we can acknowledge what we are feeling right now. This means that we might actually talk our emotions. For an example, if you feel anger arising in your body in an interaction with your child, instead of shouting and getting angry you can say, “I am really feeling angry right now. I think it’s better to have a break and continue this conversation later.” In this way, you connect to the complete experience of your emotions, but you aren’t creating a barrier between yourself and your child.

Step 3: Spend time in nature or outdoors

I’ve learned that spending at least 120 minutes a week in nature is associated with good health and wellbeing. Practice being in the moment and not in your wandering mind — take a break and go to a walk in nature. Go to a park next to your office or home and feel the wind in your hair, smell the flowers and the trees. Practice being in the here and now, enjoying the moment.

Step 4: Change your automaton

Each and every one of us has automatic behaviors that don’t serve us anymore. Mindfulness allows us to see our implicit and automatic patterns of thinking and behavior, as well as the results they create. By identifying these patterns, we can decide to change course. Acknowledge what triggers you — and reflect upon it. See what doesn’t serve you anymore. For example, if your automaton self listens to the radio and watches television, and most of the information you receive increases your stress, shift and do something that fills you with energy, like jogging, walking your dog, or seeing a good friend. Through mindfulness, we can recognize at any moment how we feel and if we don’t feel well, we can choose to change and react differently.

Step 5: Dare to be in a state of uncertainty — and not know the answers

As individuals and as leaders, we need to learn to live with the unknown and with uncertainty. We are living in a hectic reality that is continuously changing and we can’t always see the full picture. We need to learn to trust ourselves and the process. For example, say you are a manager who needs to figure out with your team a new product, service or just a challenge you have with one of your clients. Start the meeting by allowing time for the solution to emerge and unfold. Invite your team members to share their experiences and their viewpoints. Create space for the unknown, and, if you can, tell them that they don’t need to find a solution by the end of the meeting. In a paradoxical way, there is a bigger chance that the solution will emerge even more quickly when we give it enough time and we create the space.

From your experience or research what are five steps that each of us can take to effectively offer support to those around us who are feeling anxious? Can you explain?

Step 1: Listen

In order not to feel unpleasant feelings ourselves, we often wait for others to stop talking and we offer them our advice and what we think of as “solutions.” This way we feel in control, and avoid being present with someone else’s unpleasant feelings. However, that is not what people need when they are suffering and anxious. When people are experiencing anxiety and stress, they need us to listen to them. Let them share what they are going through, be present with them, and enable them to have a safe space to share.

Step 2: Let them feel that they are seen

Listen deeply to others’ emotional experiences and reflect these back to them. Once they feel seen and safe, they can start working with their emotions, instead of being paralyzed by them.

Step 3: Ask them how can you be there for them

After listening fully from presence, you can ask them how they want you to be there for them. Listen to what they are asking. Maybe they will only want your presence for venting, or maybe they will want you to acknowledge their pain. Maybe they will need your help in an active way. Be open-minded and curious as to what they need from you in this moment.

Step 4: Practice meditation together or invite them to join a meditation group

When we practice meditation with other people, it helps to contain stress and anxiety, and be present with the uncomfortable feelings.

Step 5: Be compassionate

Empathize with their feelings. Silently, make connections between your own experiences of emotions and theirs so that you can build a greater understanding of what they are feeling.

What are the best resources you would suggest for someone to learn how to be more mindful and serene in their everyday life?

  • Use a calendar or app to start meditating, even 5 minutes a day as a routine. Create a steady slot on your calendar whenever it’s convenient for you. It can be early in the morning, or late at the evening — or any time in between. Find a calm place to practice. Apps like Headspace, and Calm are a good place to start.
  • Make nature a priority. You don’t need to go far, it can be close to your work or home.
  • Practice journaling. Take three pieces of paper, sit down, and write intuitively what’s on your mind, without stopping. If you don’t know what to write, simply write, “I don’t know what to write.” This kind of free writing enables us to clear our minds and make space for new insights to emerge and creativity to flow. If you have time, do it every day for ten minutes or so.
  • Reflect on your automatic behaviors that don’t serve you anymore, and try to change small things one at a time until you can change this behavior permanently and embrace a new one.

Can you please give us your favorite “Life Lesson Quote”? Do you have a story about how that was relevant in your life?

“Everyone dies at the end, but not every one lives.”

This quote has been attributed to many different leaders in the past, from the warrior William Wallace to the spoken word poet Prince Ea, but it is an idea that ought to matter to all of us.

As a young woman, I was disconnected from my own feelings and emotions, and I led mainly from my head rather than my heart. I was afraid to feel unpleasant feelings and to be vulnerable. However, I got to a point in life at which I understood that I was not really experiencing my life fully. I didn’t allow anything, bad or good, to affect me, and I closed my heart to protect myself.

As I see it now, all of the traits that are crucial for a fulfilled life nowadays reside in our heart. Traits such as compassion, passion, creativity are needed so that we might live a passionate and meaningful life. This is why I love this quote so much. A lot of us are sleepwalking through our lives, and we miss life this way. Life is short and we need to utilize every moment to be present as much as we can, and act out of awareness. We have to dare to lead, as Brené Brown advises us, with an open heart. Living this way brings risks, but it also presents an opportunity to experience emotion freely, connect to our passion, and live a fulfilled and meaningful life.

You are a person of great influence. If you could start a movement that would bring the most amount of good to the most amount of people, what would that be? You never know what your idea can trigger. 🙂

I would start a mindful leadership community in order to increase self-awareness among business leaders, to connect, evolve together and to create better workplaces that are in service of their employees, customers and communities. As I wrote in my book, I want to ensure that organizations can become a platform for humanity’s development, and allow their employees to develop and grow and to fulfill themselves. The jobs that leaders create can serve employees, customers, and the environment, from a win-win paradigm of profit for all.

I believe with all my heart that this is the change we, as humanity, need to go through. We must move from a place of alienation, exploitation, and separation to a state of unity, service, attentiveness, and harmony among people, between people and the environment, and among organizational activities so that optimal work will be done to enable prosperity and growth.

What is the best way our readers can follow you online?

LinkedIn: Keren Tsuk https://www.linkedin.com/in/kerentsuk/

Website: www.wisdomtolead.co

Facebook: https://www.facebook.com/Wisdom2Lead

Mind Your Leadership podcast: https://wisdomtolead.co/mind-your-leadership-podcast/

Thank you for these fantastic insights. We wish you only continued success in your great work!


Keren Tsuk of Wisdom To Lead: How To Develop Mindfulness During Stressful Or Uncertain Times was originally published in Authority Magazine on Medium, where people are continuing the conversation by highlighting and responding to this story.

Female Disruptors: Nhat Nguyen of Autonomous ai On The Three Things You Need To Shake Up Your Indust

Female Disruptors: Nhat Nguyen of Autonomous.ai On The Three Things You Need To Shake Up Your Industry

An Interview With Candice Georgiadis

“Just put in everything you can to pursue your dreams so that you won’t regret whatever the result is.” This helps me to get over the detours in my life. Sometimes I try so hard to steer the wheel of life in a certain direction, but it may not end up being where I wanted to be. As long as I did everything I could with the information I had, there is nothing to regret — just lessons learned both about myself and the world as I moved forward in the direction of my northstar.

As a part of our series about women who are shaking things up in their industry, I had the pleasure of interviewing Nhat Nguyen.

Nhat Nguyen is Head of Global Projects at Autonomous.ai, a California-based technology company and global leader in integrated and collaborative office supplies, designed for the remote workforce. She recently graduated from the dual masters programs at Harvard Kennedy School and MIT Sloan School of Management, where she worked with multiple tech start-ups.

Nhat is currently co-leading Autonomous.ai’s new Employee Purchase Program — an initiative that aims to tackle the now ubiquitous WFH issue; how to supply remote employees a high-quality and ergonomic workplace at scale.

Thank you so much for doing this with us! Before we dig in, our readers would like to get to know you a bit more. Can you tell us a bit about your “backstory”? What led you to this particular career path?

It was a series of interests that led me to this career. When I was working with an ed-tech start-up at MIT, I connected with an investor who then introduced me to a project regarding workforce upskilling. While working on it, his colleague connected me with his friend who knew Autonomous well. I love the mission of the company to unlock productivity for people by building innovative tools and the culture of continuous improvement and collaboration, so I joined the team in my last semester of graduate school.

Can you tell our readers what it is about the work you’re doing that’s disruptive?

We build technology to help businesses streamline their procurement process for their remote employees. We offer a marketplace with tools and equipment that support work from home employees holistically — from ergonomic chairs and adjustable standing desks to fitness equipment, and home office pods that can be built within a day. Anyone can add their orders, request approval from their managers, and get the products shipped to their home. Employers will just log in, pay, and Autonomous takes care of the rest. No reimbursement, no lengthy process, and cost-savings for businesses.

We all need a little help along the journey. Who have been some of your mentors? Can you share a story about how they made an impact?

I have been lucky to meet many great mentors along the way. One of them is Kevin at Harvard Kennedy School. We were in a class focused on organizing people to create change in communities. Most recently, I was invited to share my views on the future of work on a podcast. Truly, I was nervous to be on it, but Kevin encouraged me to go for it and expand beyond my comfort zone. Most importantly, he said, “I saw your talent in our class, and I know you can do it!” Imposter syndrome is real, and as I fight it myself, I am lucky to have nudges from mentors like him to make the jump.

In today’s parlance, being disruptive is usually a positive adjective. But is disrupting always good? When do we say the converse, that a system or structure has ‘withstood the test of time’? Can you articulate to our readers when disrupting an industry is positive, and when disrupting an industry is ‘not so positive’? Can you share some examples of what you mean?

Being disruptive is both positive and negative depending on the angle and the time horizon that we consider. For example, looking back through history when the first textile machine was invented, it was opposed and in some cases, violently fought against. Millions of weavers lost their jobs, which was a short-term but severe and real damage. It is easy for the winners to argue that productivity improved in the long run, so it is better for society overall, but it is not true overall for people who are on the other side of change. That being said, if businesses are not looking for new ways to disrupt the industry, they’ll fall behind and eventually fail. Job loss will be the result of this scenario as well.. You can see this in the case of the camera and film company, Kodak. Their scientists, while standing on the shoulders of the most reputable optics and photography company, and with over a hundred years of experience and credibility, discovered CCD digital cameras, embracing the new “computer era.” But management did not want to lose the intoxicatingly profitable business of selling traditional camera film, so they shut those scientists down. Eventually, they failed, walking a slow death to oblivion while hundreds of thousands of people in Rochester, NY lost their jobs. Innovative disruption is necessary for the world to move forward, to lift the living standard for everyone, eventually. But economic and political institutions should be mindful to be more inclusive, to bring everyone together and build a better future together.

Can you share 3 of the best words of advice you’ve gotten along your journey? Please give a story or example for each.

  1. “If you work on improving yourself 1% every day, you are 36 times better by the end of the year.” This is advice I received from Dr. Rati Thanawala, a former senior partner at Bell Labs Consulting. I can be quite impatient, and I think that I should be much better faster — it creates a lot of self-doubt. The key is that I am putting in the effort to improve myself every day, 1% at a time, and not comparing myself to others, but to myself.
  2. “Just put in everything you can to pursue your dreams so that you won’t regret whatever the result is.” This helps me to get over the detours in my life. Sometimes I try so hard to steer the wheel of life in a certain direction, but it may not end up being where I wanted to be. As long as I did everything I could with the information I had, there is nothing to regret — just lessons learned both about myself and the world as I moved forward in the direction of my northstar.
  3. “Build your absorption capability” — Professor Don Sull at MIT Sloan School of Management in his last lecture to our MBA class. The absorption capacity is not only about saving to have the financial cushion during tough times but even more important, the trusted relationships we build and maintain with family, friends, and the different communities that we are in.

We are sure you aren’t done. How are you going to shake things up next?

Impact has always been the northstar for me as I think about my work, and there are many problems out there to be solved in the future of work, education, finance, healthcare, etc. The current challenge I am tackling is about the future of work, and our solution is to provide products and services that help businesses support their remote employees better. It is a big problem to solve, and if we do a good job at it, hundreds of millions of people could work remotely, productively and have more time for themselves, with their families and friends. This is only just the beginning, so it is difficult to say what’s next, but I know it would be something that aligns with my northstar

In your opinion, what are the biggest challenges faced by ‘women disruptors’ that aren’t typically faced by their male counterparts?

Women disruptors have many unique challenges including lack of funding, advisor and mentor networks, and defying society expectations. In 2020, US startups raised a record of $143 billion, but merely 2.4% of it went to startups founded solely by female founders, and even worse, it was $1b less than in 2019. When building disruptive businesses, funding is a crucial factor, and the lack of funding really hinders many women disruptors from bringing their ideas into reality. One time, I was in a pitch competition with two other teammates for a healthcare start-up, and a woman advisor recommended to us that the man on our team would be the best presenter and the best chance of getting funding. It was a painful reality to experience. Secondly, the majority of unicorns are founded by men, and only 14.6% have at least one female founder — the network of female advisors and mentors who have gone through the rope with similar challenges is smaller. Third, defying society’s expectations, including the idea that women should prioritize family. Doing something disruptive requires a village, and sometimes women have to redefine their village as they work on executing their disruptive ideas.

Do you have a book/podcast/talk that’s had a deep impact on your thinking? Can you share a story with us?

The book “Why Nations Fail” by Daron Acemoglu and James A. Robinson. It had a deep impact on my thinking. The focal point of the book explains why exclusive institutions fail and how inclusive institutions that encourage innovative disruption prevail through various historical events. This links back to my comment above about disruption, and especially giving opportunities to anyone regardless of background, gender, or ethnicity to disrupt the status quo with better solutions for the future. The book reminds me of how much we can learn from history, and as the writer and philosopher George Santayana said “those who do not learn history are doomed to repeat it”. Learning from history, living in the present, and working toward a better future for everyone is how I want to live my life.

You are a person of great influence. If you could inspire a movement that would bring the most amount of good to the most amount of people, what would that be? You never know what your idea can trigger. 🙂

I believe that talent is equally distributed around the world but opportunities are not. That means billions of people with brilliant ideas and execution capability in different corners of the world are being hindered and never reach their potential because of a variety of factors — their social-economic background, gender, ethnicity, and religion or lack thereof. If I could inspire a movement, it would be about creating a safety net with equal access to food security, education, healthcare, and equal opportunities for everyone to unlock their potential.

Can you please give us your favorite “Life Lesson Quote”? Can you share how that was relevant to you in your life?

“When one door closes, another opens.” by Alexander Graham Bell. There have been many doors closed in my life, and the first and biggest one in my adult life was when the door to pharmacy school closed for the second time when I took the national exam in Vietnam after high school. After that, I decided to go to the University of Economics instead, with the same idea of helping other people. While studying there, I learned more about study abroad opportunities and came to the U.S. three years later. This started my educational and professional career here. So many doors have closed in my journey since then, but every single time, it reminds me that other doors are open as I continue finding ways to leave the world a better place than when I was born.

How can our readers follow you online?

My linkedin is www.linkedin.com/in/nhattnguyen

This was very inspiring. Thank you so much for joining us!


Female Disruptors: Nhat Nguyen of Autonomous ai On The Three Things You Need To Shake Up Your Indust was originally published in Authority Magazine on Medium, where people are continuing the conversation by highlighting and responding to this story.

Antonio Teijeiro of Bahia Principe Hotels & Resorts: The Future of Travel in The Post Covid World

An Interview With Candice Georgiadis

The pandemic has made companies of all sizes rethink how they plan and execute their business strategies. This is my take on how hospitality companies will adjust in the coming years: Digitalization and the use of tech will continue to rise and become essential to any company’s operations.

As part of my series about “developments in the travel industry over the next five years”, I had the pleasure of interviewing Antonio Teijeiro, Chief Operating Officer at Bahia Principe Hotels & Resorts.

Since February of 2021, Antonio Teijeiro has served as the Chief Operating Officer of Bahia Principe Hotels & Resorts, a leading all-inclusive brand with properties in the Caribbean, Mexico, and Spain. As a brand and hotel strategist, Teijeiro has executed everything from conceptualization to operational deployment, spearheading many of the brand’s initiatives with cultural-focused strategies, including brand development, nurturing relationships with guests, as well as growth strategies.

Teijeiro, a University of Vigo alumni and a law graduate, has also recently attended an executive course in cross-cultural management from INSEAD Business School.

His professional path has up to now developed in three continents, including 10 years in Mainland China and Hong Kong SAR, leading international and regional brands.

Thank you so much for joining us! Can you tell us a story about what brought you to this specific career path?

Although I studied Law, I have always loved interacting with people, yet people in that field tend not to get along and not precisely love each other. Over the years I ended up living for months at a time in hotels and realized I had a passion for the hospitality industry.

I now get to work in a fun environment with wonderful people. Hospitality clients and people in general are moving targets and I love it because it makes my job very interesting. The industry is no easy feat, but that’s one of the things that makes my job so rewarding.

I’ve lived in 8 countries, three continents and speak 5 languages, there is nothing more special than meeting and working with people from a variety of backgrounds and cultures.

Can you share the most interesting story that happened to you since you started your career?

I pride myself for being the first Spanish general manager to open a Chinese-branded and operated hotel, Wanda Hotels & Resorts. The hotel owner is among the wealthiest businessmen in China, and I had to quickly adapt to their culture and preferences. I am proud of my work as a cross-cultural leader as I strived to understand each team member while delivering strong results for the brand. The resort was able to secure several awards, in part thanks to my team’s job, including Best Hotel of the Year.

Can you share a story about the funniest mistake you made when you were first starting? Can you tell us what lesson you learned from that?

I once checked in a guest and forgot to click the button that marked his room as occupied. Another guest ended up in that same room because it appeared as vacant on our system; you can imagine how the rest of the story went.

What I learned from that is to always make sure you have checked off all the boxes and to pay close attention to detail, otherwise you might end up with two strangers in the same room!

Which tips would you recommend to your colleagues in your industry to help them to thrive and not “burn out”? Can you share a story about that?

Very simple, breathe. You can focus and work better when you are properly breathing or when you take a few minutes to listen to your body and feel the air go into your lungs.

Getting burnt out is very easy in our industry so taking a moment to rest and breathe properly is crucial. Also, spending time with family is important, you must take advantage of that time.

None of us are able to achieve success without some help along the way. Is there a particular person who you are grateful towards who helped get you to where you are? Can you share a story?

I believe very much in the position of mentors — one of my personal mentors was great at being strict yet fair with me. She convinced me and pushed me to go to Dubai and China which catapulted my career.

Others helped me understand different cultures and how to succeed while being surrounded by professionals with contrasting backgrounds.

Let’s jump to the core of our discussion. Can you share with our readers about the innovations that you are bringing to the travel and hospitality industries?

We believe in continuous improvement: our brand and service offering must evolve and improve based on the current client needs and current landscape. With the Covid-19 pandemic, we have learned to use technology to our advantage, and this includes client-facing technological advancements as well as implementing technologies that facilitate our internal operations. Examples of tech updates that our guests may notice when visiting one of our properties are: online pre-check-in minimizing person-to-person contact, QR codes for restaurant menus and at other key locations across the properties, online reservations platforms for restaurants and for other on-site services and amenities. We hope to inspire our stakeholders and other members of the industry to properly utilize tech for their own development.

Which “pain point” are you trying to address by introducing this innovation?

The pandemic changed the travel landscape as we used to know it. There’s a new version of a traveler who is well-versed on hygiene and safety measures and on the latest Covid-19 requirements. At Bahia Principe we are committed to staying at the forefront, meeting or exceeding traveler expectations, therefore we are constantly working to improve the guest experience and keeping our guests top-of-mind.

How do you envision that this might disrupt the status quo?

Hotel companies who ignore our new, post-pandemic “normal” and refuse to adapt will likely struggle in the near future. As our customers notice our efforts to provide a safe stay, we hope for positive reviews across the board, to garner repeat visitors and referrals. Our aim is to increase brand identity and brand loyalty while further cementing our footprint in the all-inclusive space.

As you know, COVID19 changed the world as we know it. Can you share 5 examples of how travel and hospitality companies will be adjusting over the next five years to the new ways that consumers will prefer to travel?

The pandemic has made companies of all sizes rethink how they plan and execute their business strategies. This is my take on how hospitality companies will adjust in the coming years:

  1. Digitalization and the use of tech will continue to rise and become essential to any company’s operations.
  2. Sustainability will be at the core of strategic thinking and will no longer be considered an add-on component.
  3. Travelers will continue to seek flexibility when booking and paying for hotel stays.
  4. Guests increasingly want to avoid experiences where they are just a number, or one more guest, and want hotels to recognize their individuality. Customization and a one-on-one approach will be highly requested.
  5. Exploring, learning from, supporting, and giving back to local communities.

You are a “travel insider”. How would you describe your “perfect vacation experience”?

I like to use the DLD acronym to describe my ideal vacation: disconnect, local and discover. My wife is my travel partner and I truly enjoy unplugging at our Bahia Principe Resorts. Beyond exploring big cities, one of my personal off-the-beaten-path favorite destinations is Samana, Dominican Republic, where our brand has four distinct properties.

Can you share with our readers how have you used your success to bring goodness to the world?

An effective leader must be faithful to his or her values and beliefs. I strongly believe in the golden rule: treat others how you’d want to be treated. Additionally, I love mentoring others and seeing other professionals grow thanks to my guidance and advice. Modesty aside, being a nice person and an approachable leader has allowed me to succeed in the workplace and beyond.

You are a person of great influence. If you could start a movement that would bring the most amount of good to the most amount of people, what would that be? You never know what your idea can trigger.

I believe in making an effort to understand and empathize other cultures, both in business as well as personal relationships.

Many conflicts come out not of disagreement but rather because of not understanding how other cultures think and manage.

Having lived in 8 countries across three continents, I have value when someone learns how to say hello to me in my language or the great smile when I sincerely welcome the opportunity to try my host country’s favorite dish (even if it is snails or worms!).

Being understanding and kind to others are key characteristics for any well-rounded leader.

How can our readers follow you on social media?

Bahia Principe’s social media handles can be found here: Facebook, Instagram, YouTube, Twitter and LinkedIn. Also, I try to be active in Linkedln, when time allows.

This was very inspiring. Thank you so much for joining us!


Antonio Teijeiro of Bahia Principe Hotels & Resorts: The Future of Travel in The Post Covid World was originally published in Authority Magazine on Medium, where people are continuing the conversation by highlighting and responding to this story.

Female Founders: Katy Thorbahn of Shiny On The Five Things You Need To Thrive and Succeed as a…

Female Founders: Katy Thorbahn of Shiny On The Five Things You Need To Thrive and Succeed as a Woman Founder

An Interview With Candice Georgiadis

Enjoy the ride. There will always be something nagging at you and you’ll always want to do more, faster. But don’t let that stop you from pausing now and again to appreciate all that you’ve accomplished and take stock in the good.

As a part of our series about “Why We Need More Women Founders”, I had the pleasure of interviewing Katy Thorbahn — Partner, Managing Director, Shiny.

Katy is a dynamic and inspiring leader who has spent over 30 years serving as a trusted advisor for some of the world’s most respected brands.

Her big agency experience at reputable firms like Razorfish paired with co-founding strategic creative agency, Shiny, allows her to forecast on-trend branding and execute best-in-class directions for her teams and clients.

Katy’s strategic thinking and game-changing results have garnered her recognition as a Woman of Distinction in the Philadelphia Business Journal, Best Executive in the Services Business for the Stevie Awards, and several honors with the Addys and Dead Work Awards.

Over the course of her career, she has created award-winning campaigns recognized for their effectiveness. She has led work for brands like JPMorgan Chase, Lutron Electronics, Johnson & Johnson, Pfizer, and Rite-Aid, to name a few. Katy continues to drive transformative growth in the industry through her passion for empowering women.

Thank you so much for doing this with us! Before we dig in, our readers would like to get to know you a bit more. Can you tell us a bit about your “backstory”? What led you to this particular career path?

Thank you for having me. The short story is that I grew up surrounded by advertising. My father owned an outdoor advertising company, my older sister started her career at an agency, and my uncle directed commercials. By the time I graduated high school I knew it was what I wanted to do, though I thought I’d be a copywriter. Literally one day at my first internship in college disabused me of that idea, and luckily I quickly found client services was the fit for me. And the rest just went from there.

Can you share the most interesting story that happened to you since you began leading your company?

One that springs to mind has to do with our name. My agency’s name is Shiny, and an unintended but beloved result of that is that our clients often say “oh hi Shiny people” or “we get to work with the Shiny people” and so our name becomes a descriptor of our team. It always makes me smile when I hear it, and I know it does the same for everyone on our team.

Can you share a story about the funniest mistake you made when you were first starting? Can you tell us what lesson you learned from that?

One funny, and highly instructional story, comes from my second job. For context, one of my terrible faults is that I cannot remember people’s names — it’s a real flaw of mine. So I’m working one day and out of the blue a client calls to introduce me to someone on her team who was going to be covering for her during a vacation. We do a quick set of introductions and I scribble down the new contact’s first name, and totally miss her last name, which I don’t realize until after I hang up and need to send her something. Panic sets in, amplified by the knowledge that I’m just the worst at names, and so I concoct an approach that I think will cleverly cover up that fact. I called her back, asking if she could spell her last name. There was a pause and then she said, “You need me to spell Smith?” and I had some ridiculous comeback like “Yes, is that with a Y?” It was horrible — so incredibly cringeworthy. But it was a great lesson about not ever trying to be untruthful or sneaky or whatever word you want to use. It always backfires.

None of us are able to achieve success without some help along the way. Is there a particular person who you are grateful towards who helped get you to where you are? Can you share a story about that?

That is so true. And there are many, many people who have been helpful to me along the way but if I had to choose just one it would be Brad Aronson. Brad was the founder of i-FRONTIER, one of the first digital agencies in the US. He saw something in me and brought me on to lead Client Services and then pushed me into an Operations role a couple of years later. I did not think I had it in me to do that job and told him so. He listened to me, let me decline, but kept coming back to it, reassuring me that I could indeed do it. I eventually agreed to try and he was right — it was a very good fit for me and helped propel my career. I’m eternally grateful that he saw something in me that I did not, and didn’t take no for an answer.

Ok, thank you for that. Let’s now jump to the primary focus of our interview. According to this EY report, only about 20 percent of funded companies have women founders. This reflects great historical progress, but it also shows that more work still has to be done to empower women to create companies. In your opinion and experience what is currently holding back women from founding companies?

The fact that 20% is great progress underscores what a significant challenge it is for women to become founders. In my opinion, there are a host of external factors at play. The first is that it is simply harder for women to be taken seriously by VCs and other financial institutions so getting seed money to launch a business is not nearly as easy for women as it is for men. So if you want to do something, you often need to self-fund it (as I did) which is simply not an available option for many, many women. And then there are other very big issues like she may have children to care for, or aging parents to support. The ability to do something entrepreneurial that involves financial risk and an enormous amount of time and focus may be impossible without an extremely strong support system which, again, a lot of women simply do not have. Because those issues reduce the number of women founders, it also creates this terrible ecosystem where there are fewer role models. It creates this false narrative that it’s not possible to do. It’s a vicious cycle that is really challenging to break.

Can you help articulate a few things that can be done as individuals, as a society, or by the government, to help overcome those obstacles?

Individuals who are founders or who support them need to act as mentors and sounding boards for people who are considering taking the leap. VCs and other financial institutions need to take real, concrete, and focused steps on eliminating their ingrained biases against women and other groups like people of color. The government, at the federal and local levels, needs to offer financial incentives to increase the number of women starting their own businesses. As a nation, we need a more stable and affordable solution for childcare. And efforts like those that Authority is doing help a lot, by shedding light on what it takes to be a founder to help demystify it for people who are curious.

This might be intuitive to you as a woman founder but I think it will be helpful to spell this out. Can you share a few reasons why more women should become founders?

First and foremost, society benefits when more people are in roles of job creation and innovation. So from a purely mercenary standpoint, it’s better for all of us if females, who make up over half of the US population, are creating businesses to drive our economy. On a more human level, women should become founders because for the right person, being your own boss and having more direct control over your future is what ultimately will give them financial success and personal satisfaction.

What are the “myths” that you would like to dispel about being a founder? Can you explain what you mean?

That you need to be somehow outrageously smart, have an enormous ego, be a raging extrovert, and be ready to do whatever it takes, even if that means mowing people down in the process. There’s just way too much focus on people who fit that bill which then gives the idea that that’s the only path. Successful founders can come from many different walks of life, with many different personalities.

Is everyone cut out to be a founder? In your opinion, which specific traits increase the likelihood that a person will be a successful founder and what type of person should perhaps seek a “regular job” as an employee? Can you explain what you mean?

I don’t think everyone is cut out to be a founder, because there is no single career or job that is the right choice for every person on this planet. To start your own company requires a level of hubris, entrepreneurial spirit, and a strong stomach that not all people have. That said, I bristle a bit at the notion that working for someone is a “regular job” implying that being a founder is somehow more important or special. I don’t think that’s the case; it’s just that for some people taking the risk of creating your own business makes sense, and for many people, it doesn’t.

Ok super. Here is the main question of our interview. What are your “5 Things I Wish Someone Told Me Before I Started” and why? (Please share a story or example for each.)

Only five? I’m sure there are many more but here goes:

  1. There’s more below the surface than you realize. There is a huge amount of running a business that has absolutely nothing to do with the business you think you’re in. Things like figuring out insurance, stocking the kitchen, dealing with legal documents…the list goes on. It’s all stuff that needs to be done, but it’s not why you started the business. Prepare thyself.
  2. You will be wrong more often than you think. And that’s okay, but you have to be prepared to zig when you planned to zag, or ask for help to untangle an issue you find yourself snagged in. The secret is not to make the same error twice, so make the decision, deal with the fallout, and take it all as a critical learning opportunity for the future.
  3. Never underestimate the power of a single person. They can make or break you. Hire the right person, and the business becomes so much easier. Hire the wrong person and there’s a pain you cannot even begin to fathom.
  4. Hire a great accountant who understands your business. They’ll save you time, money, and heartache.
  5. Enjoy the ride. There will always be something nagging at you and you’ll always want to do more, faster. But don’t let that stop you from pausing now and again to appreciate all that you’ve accomplished and take stock in the good.

How have you used your success to make the world a better place?

I’d like to believe I’ve had a tangible impact on my team’s lives through giving them interesting work, a financially rewarding job, and a great culture and colleagues. Beyond that, I’ve tried to share my experience and offer my support, particularly to women in advertising and marketing, as a way to both open more professional doors for them and act as a sounding board for those moments when they need another perspective. I would be happy if my work legacy were as much about helping other women achieve their success as it would be for me to reach my full potential.

You are a person of great influence. If you could inspire a movement that would bring the most amount of good for the greatest number of people, what would that be? You never know what your idea can trigger.

What an interesting question. Lately, I’ve been thinking a lot about the notion of people’s worth and how so much of our culture and systems have been created to hinder what individuals can accomplish because they aren’t deemed “worthy.” We’ve touched on that in this interview about women and how we’ve been marginalized as one example, and the other that has been very in the forefront for me of late is the same for people of color. It is infuriating how much effort has been made to keep people down, when all of us would be so much better off if we found ways to hold each other up and let people fly. I would love to find a way to really dismantle the structures that were purposefully created to limit opportunity and growth and instead, work to build the scaffold that people could scale to reach their full potential.

We are very blessed that some very prominent names in Business, VC funding, Sports, and Entertainment read this column. Is there a person in the world, or in the US with whom you would love to have a private breakfast or lunch with, and why? He or she might just see this if we tag them.

Without hesitation, it would be Sara Blakely. Not only has she created a product that I love, but she also created an entire category and did it her way, bucking the system. As a mother, I am deeply moved by how she has put her motherhood front and center in her professional life, including her children in really critical moments of Spanx, and shining a light on that as part of who she is. Through her foundation and other efforts, she’s a clear champion of women. She is whipsmart and seems incredibly empathetic as well. I’m sure a conversation with her would be one I would remember and go back to for inspiration many times over.

Thank you for these fantastic insights. We greatly appreciate the time you spent on this


Female Founders: Katy Thorbahn of Shiny On The Five Things You Need To Thrive and Succeed as a… was originally published in Authority Magazine on Medium, where people are continuing the conversation by highlighting and responding to this story.

Women In Wellness: Lisa Lukretia Fischer On The Five Lifestyle Tweaks That Will Help Support…

Women In Wellness: Lisa Lukretia Fischer On The Five Lifestyle Tweaks That Will Help Support People’s Journey Towards Better Wellbeing

An Interview With Candice Georgiadis

Learn to deal with unpleasant feelings, past hurts, and traumas quickly. There are so many trauma-resolution and somatic release strategies that help you move through them. Just experiment a bit. The earlier you do that, the easier it is. Old negative stories tend to not only affect us mentally, but also physically, emotionally, and spiritually.

As a part of my series about the women in wellness, I had the pleasure of interviewing Lisa Lukretia Fischer.

Lisa Lukretia Fischer is a certified professional coach who helps female entrepreneurs build a holistic framework for emotional resilience, mental focus, and improved productivity to succeed in business.

Having grown from her own serious health issues, physical and psychological trauma, she is now deeply passionate about the importance of wellbeing and resilience. With this awareness, she loves providing the space and structure to develop the former with the aim of bringing entrepreneurial desires to fruition.

Pulling from her background as an environmental engineer, trainer in competitive sports, teacher at inclusive schools and yoga instructor, she combines aspects of high performance, intermittent relaxation, and loving acceptance into her coaching philosophy.

Lisa holds degrees as Energy Leadership Index Master Practitioner, COR.E Dynamics Wellbeing Specialist and Hatha Yoga Instructor (RYT200).

Thank you so much for doing this with us! Our readers would love to “get to know you” better. Can you share your “backstory” with us?

Hello, I’ll keep the backstory short and sweet because I am not into re-telling my story over and over. (Or I might have gone on too many Tinder dates.)

I come from a working-class family, and I’m the first academic to graduate with A-levels and go abroad to do voluntary service. By training, I am an environmental and water management engineer/scientist. Alongside school and uni, I used to teach and coach a lot in terms of sports, maths, and languages. Now, besides coaching, I focus on dancing and yoga as well as reading and writing. There you go, my 5 page CV in 5 sentences.

Can you share the most interesting story that happened to you since you started your career? What were the main lessons or takeaways from that story?

I don’t think there was a particular interesting story. It was more of a general realisation of how different the workplace was from anything I was used to before. I quickly got to know how naïve I was, how protected school and uni life is, and how many different agendas there are in the marketplace that I was not prepared for. And that it is all wonderfully complex and interesting, and I love to learn from this school of life now. I also understood the importance of knowing yourself, your values and vision, and how to be flexible in your approach.

Can you share a story about the biggest mistake you made when you were first starting? Can you tell us what lesson you learned from that?

I stayed at a job where I did not feel valued, I experienced sexist treatment, and I felt like no one listened or valued my input. I was running against so many walls with my ideas. I went completely against my own intuition and thought I could change them (or their perspectives of me). And I let this go on for way longer than necessary, out of loyalty, out of fear of not finding another job, and out of maybe not even knowing what other job I would have liked to have. From this I mainly learned to trust my initial gut instincts. I also wanted to avoid people where the communication just feels too destructive and not productive or constructive in any way. I have more self-worth than that now.

None of us are able to achieve success without some help along the way. Is there a particular person who you are grateful towards who helped get you to where you are? Can you share a story about that?

I have no single particular story to tell, and it also might sound a bit like a cliché, but I would say my mom. She is a very strong, emancipated person with a very alternative, rebellious view of the world. And she has always believed in me and she always supported me with everything I wanted to do, even though she might not have understood it or liked it. And believe me, there was more than one occasion where that happened, like me wanting to live abroad right after school, or like me going into business for myself, etc. I am deeply grateful to her for what she taught me and is still teaching me about her way of thinking and feeling. She is such a fountain of wisdom that it sometimes takes me years to understand something about myself that she already knew years ahead of time.

Ok perfect. Now let’s jump to our main focus. When it comes to health and wellness, how is the work you are doing helping to make a bigger impact in the world?

In coaching new and aspiring entrepreneurs to set a holistically healthy and balanced framework for their business and learning energetic leadership, I believe that it has a ripple effect on how they continue to build their businesses; examples include team building, finding innovative ways of work-life-play-integration, higher valuing of family, less stigma on mental and emotional health issues and gender-equal pay. After the saying “you can only give from an overflowing cup”, I know that healthy and balanced leaders contribute to very anabolic, stress-free, happy workplaces, which in turn contribute to the overall life quality of the communities.

Can you share your top five “lifestyle tweaks” that you believe will help support people’s journey towards better wellbeing? Please give an example or story for each.

I think I am pretty much back to basics in that regard, so here we go:

  1. The all-time classic: journaling! It structures your thoughts, lets you find out your strengths and areas of improvement, helps to get into a creative flow, and is also something to remember the lessons you learned. Every time I cannot get over a particular situation or a repetitive pattern, I write about it to get more and different perspectives on it. That usually also helps me release the attachment and the negativity around it.
  2. Single-tasking: I cannot recommend it enough! It took me a loooong while to learn, and I am in no way perfect at it yet, but it was so worth it. It really improves precision, process enjoyment, and in learning new things, speeds it up.
  3. Learn to listen to your body: Become very acquainted with the slightest signal it is telling you. It wants to communicate with you. So, if you pay attention, it will signal you any disbalance there is. If you pick it up early enough, you can easily prevent diseases and other negative patterns.
  4. Create a vision of your optimal wellbeing scenario. Make it nice and beautiful and whatever adjective you wish to attribute to it. If you know the destination, it is easier to get there.
  5. Learn to deal with unpleasant feelings, past hurts, and traumas quickly. There are so many trauma-resolution and somatic release strategies that help you move through them. Just experiment a bit. The earlier you do that, the easier it is. Old negative stories tend to not only affect us mentally, but also physically, emotionally, and spiritually.

If you could start a movement that would bring the most amount of wellness to the most amount of people, what would that be?

Introducing yoga and the concept of energy leadership into schools on a global level. Because kids learn fast, because these are incredible tools to have from a young age onwards and because I believe in the spill-over effect that kids have on their parents. So, it would be like a grassroots societal change movement towards more calmness, de-stress, and improved communication.

What are your “5 Things I Wish Someone Told Me Before I Started” and why?

  1. I knew entrepreneurship was all about taking responsibility for your own results; I just did not know that involved THIS many individual decisions. They can really wear you out at the start. So, I wish someone would have told me to learn how to make my best decisions quickly and then get the confidence to stick with them.
  2. Also, I wish someone would have told me before that I am now the person to give myself the permission to do things and waiting on someone else to tell me what to do is not going to work from now on.
  3. Everyone will always “know it better” but you are the one doing it. Remember, words are cheap. So, don’t take criticism from anyone you would not even be willing to take advice from.
  4. Really start valuing self-care, a schedule, offline times for family and friends as well as going outside, good food and sports. That’s a major point in keeping you grounded, stable and with enough energy to keep going.
  5. You don’t have to figure out everything by yourself. Don’t reinvent the wheel. You can also take things from others that already work and incorporate them into your system. It is totally allowed to be a bit more street-smart and savvier.

Sustainability, veganism, mental health and environmental changes are big topics at the moment. Which one of these causes is dearest to you, and why?

They all belong together, and for me, they are all about coming into balance with oneself, the planet and humanity. It is about caring for ourselves and others, overcoming selfishness, greed and learning to live in harmony with ourselves and the planet. So, I would not want to decide.

What is the best way our readers can follow you on social media?

https://www.facebook.com/LisaLukretiaFischerCoaching/

Thank you for these fantastic insights!


Women In Wellness: Lisa Lukretia Fischer On The Five Lifestyle Tweaks That Will Help Support… was originally published in Authority Magazine on Medium, where people are continuing the conversation by highlighting and responding to this story.

Women In Wellness: Carly Stein of Beekeeper’s Naturals on the Five Lifestyle Tweaks That Will Help…

Women In Wellness: Carly Stein of Beekeeper’s Naturals on the Five Lifestyle Tweaks That Will Help Support People’s Journey Towards Better Wellbeing

An Interview With Candice Georgiadis

Resilience is the key to everything. Entrepreneurship is full of ups and downs. The more you flex that muscle of resilience, the more you build a tolerance to hard things. Eventually, the goal is to stay grounded in the face of the discomforts that inevitably come your way.

As a part of my series about the women in wellness, I had the pleasure of interviewing Meet Carly Stein.

Meet Carly Stein, the founder of Beekeeper’s Naturals, a company that provides wellness remedies that are clean, effective, powered by the beehive, and backed by science.

Thank you so much for joining us in this interview series! Our readers would love to “get to know you” better. Can you share your “backstory” with us?

I grew up in Toronto and spent a lot of my childhood under the weather. I struggled with severe bouts of tonsillitis that kept me home from school, and I was allergic to most antibiotics. My health struggles continued into my college years until one day, while studying abroad, everything changed. In Florence, I came down with a severe case of tonsillitis and wandered into a pharmacy, where I was first introduced to propolis: the medicine of the beehive. After a few days of taking propolis, my tonsillitis cleared up. I became obsessed with the ingredient (and basically everything the bees made.)

When I returned home to the University of Victoria in Canada, my newfound curiosity for propolis, honey, royal jelly, and pollen made me seek an apprenticeship with a local beekeeper. I began formulating my first propolis products in the chemistry lab during my spare time and sharing them with my friends and family. Even as I moved on to pursue a full-time finance career after university, my passion for the bees never really stopped. So, eventually, I quit my job on the trading floor at Goldman Sachs to dedicate myself full-time to Beekeeper’s Naturals.

Can you share the most interesting story that happened to you since you started your career? What were the main lessons or takeaways from that story?

When I first had the idea to build the brand, I shared it with some of the smartest people in my life: mentors, my finance colleagues, my family. I was very shy and nervous about it, and people gave me a lot of bad feedback on the idea.

There was one person in particular who I’d really hoped would understand my vision and even join on as an investor. So I put together this pitch deck and went into a meeting with them feeling so ready… and they basically ripped me apart. It was a painful experience at the time, but it was also really transformative. At the end of that meeting, I was left with this question: “Do you still want to do this? This crazy, bad idea?” And I just remember in that moment feeling so much gumption and just thinking: “Oh yeah, I need to do this now.”

It reiterated to me how much of a force of change Beekeeper’s Naturals could be. And it also taught me to look at my company from different angles, see the potential weak points, and account for them in a pitch. After that, I felt more ready to raise my Series A funding than ever before. What I took from that is: When you’re feeling uncomfortable in a situation, get curious. What’s making you uncomfortable? What are you not seeing? What can you take away from it?

Can you share a story about the biggest mistake you made when you were first starting? Can you tell us what lesson you learned from that?

At the start of Beekeeper’s Naturals, I was casting a wide net trying to get us into stores and making products in my spare time. Finally, a chain of stores expressed interest in carrying Beekeeper’s Naturals, and suddenly I realized: There’s no way I will be able to make the amount of product they need with such a short timeline. I basically had no idea how to bring a product to market, so I went down a Reddit rabbit hole and cold-messaged people on Linkedin. I managed to get them their product on time (well, almost) and salvaged the relationship in the end.

None of us are able to achieve success without some help along the way. Is there a particular person who you are grateful towards who helped get you to where you are? Can you share a story about that?

Daniel Millar, who currently works at Beekeeper’s Naturals as our Chief Growth Officer. When I started Beekeeper’s Naturals, Daniel was a successful lawyer. Something that was really important to me when it came to making and marketing my products was scientific validation. I did a ton of research, and I really wanted to make sure that all my formulas had something called an NPN Number: a Canadian certification that basically says you’ve legally validated all the health claims you’re making. I begged Daniel to help me for free, and he did. He saw the science behind all the products and fell in love with them. He believed in my vision, and he did me this insane favor. He’s stuck with me ever since.

When it comes to health and wellness, how is the work you are doing helping to make a bigger impact in the world?

So much of modern-day, over-the-counter medicine is reactive and full of ingredients (like sugars, dyes, and unnecessary chemicals) that don’t actually care for your immune system as a whole. At Beekeeper’s Naturals, we’re devoted to making everyday products that support your immune system, brain health, and energy levels so that feeling your best becomes your default setting. Over the next few years, we’ll be working hard to move into new markets so that everyone can experience the power of the hive.

Can you share your top five “lifestyle tweaks” that you believe will help support people’s journey towards better wellbeing? Please give an example or story for each.

Propolis: Obvious, but important! I had a really poor immune system growing up, and it was only when I found propolis and started using it on a daily basis that my immune system transformed. Since incorporating propolis into my routine, I rarely get sick.

Engage in exploration: Not everything is right for everyone, so it’s really important to have a healthy level of skepticism and seek out legitimate scientific research when you’re on your health journey.

Meditate: I’m someone who struggles with anxiety, so meditation is key for me. Cortisol can be so damaging, so doing something daily to reduce stress is fundamental to my health.

Vitamin D: About 42% of the US population is vitamin D deficient, which can cause all types of health problems from low energy to skin conditions to chronic diseases. I love taking one of our B.Soothed Honey Lozenges as my daily dose of vitamin D. It’s so convenient, especially as we head into dark winter days here in New York City.

Practicing gratitude: I write a gratitude list every day, even if it’s just three items long. The more you get into the habit of writing gratitude lists, the more accessible positivity becomes when you’re faced with challenging times.

If you could start a movement that would bring the most amount of wellness to the most amount of people, what would that be?

I’m honored to say that Beekeeper’s Naturals is this movement for me. Ever since I discovered propolis, I’ve been committed to sharing it with everyone possible. I truly see it as a vehicle for a healthier world, and I’ll be shouting about it from the rooftops until further notice.

What are your “5 Things I Wish Someone Told Me Before I Started” and why?

Nobody is good at everything. The beauty of surrounding yourself with a team is understanding your strengths and weaknesses and finding people whose strengths are your weaknesses.

Resilience is the key to everything. Entrepreneurship is full of ups and downs. The more you flex that muscle of resilience, the more you build a tolerance to hard things. Eventually, the goal is to stay grounded in the face of the discomforts that inevitably come your way.

Ask for help. A lesson for me was to just ask. You do yourself a disservice when you walk around pretending you know everything already.

Stick to your vision. A lot of people will come to you with their perspectives on how your company should be. If you’re the creator, it’s your job to stay true to your vision.

Take ownership. Anything bad that happens at your company will come back to you, so you have to be comfortable taking responsibility.

Sustainability, veganism, mental health and environmental changes are big topics at the moment. Which one of these causes is dearest to you, and why?

Sustainability is a topic that’s extremely close to my heart — -particularly as it pertains to the bees. Honeybees are a keystone species that are responsible for about one-third of the planet’s food. In the last several decades, bee populations have been declining due to pesticide use and industrialization, so it’s to me as a founder to set a high standard for how these pollinators should be treated. At Beekeeper’s Naturals, we work hard to keep our bees away from pesticides and take care to never overharvest from our hives.

Thank you for these fantastic insights!


Women In Wellness: Carly Stein of Beekeeper’s Naturals on the Five Lifestyle Tweaks That Will Help… was originally published in Authority Magazine on Medium, where people are continuing the conversation by highlighting and responding to this story.